Lidiana Castillo
Hazleton,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Returns Processor
Saks OFF 5TH
Pottsville, Pennsylvania
10.2021 - 01.2024
- Researched product defects using online resources and customer feedback to identify potential solutions.
- Received, logged, and tracked all returned items according to established procedures.
- Processed damaged goods and coordinated with vendors for replacements or repairs.
- Performed quality control checks on returned merchandise before restocking shelves or disposing of it properly.
- Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
Picker
Walmart DC 7030
Pottsville, Pennsylvania
01.2021 - 07.2021
- Adhered strictly to safety regulations when operating machinery or working near hazardous materials.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Received and processed customer orders for merchandise in a timely manner.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
- Maintained a clean and organized work area to ensure safety.
Education
High School Diploma -
College Genesis
Dominican Republic08-2018
Skills
- Product Inspection
- Shipping and receiving
- Warehouse Operations
- Workplace Safety
- Order Processing
- Regulatory Compliance
- Team Collaboration
- Calm Under Pressure
- Order Fulfillment
- Adaptability and Flexibility
- Materials Transport
- Billing Adjustments and Refunds
- Merchandise Orders and Exchanges
- Microsoft Office
Timeline
Returns Processor
Saks OFF 5TH
10.2021 - 01.2024
Picker
Walmart DC 7030
01.2021 - 07.2021
High School Diploma -
College Genesis