Mary Zelsdorf
Makawao
Summary
Passionate about creating meaningful guest experiences, I bring years of expertise in luxury hospitality, sales, and personalized service. I excel in fast-paced environments where building connections and exceeding expectations are key. Whether guiding engaging tours, curating tailored experiences, or boosting sales through strategic recommendations, I love making guests feel welcomed and valued. Now, I’m eager to transition into a concierge or tour sales role where I can blend my hospitality background with my enthusiasm for customer engagement and storytelling.
Overview
20
20
years of professional experience
Work History
Bartender/Guest Experience Specialist
Bev Gannon Restaurants
2014.02 - 2025.01
- Provided top-tier service for private events, enhancing guest satisfaction and loyalty.
- Increased revenue by recommending premium selections tailored to guest preferences.
- Ensured smooth event execution, coordinating with staff and management.
Tour Guide & Sales Representative
Pau Vodka Distillary
2022.06 - 2023.08
- Led immersive distillery tours, sharing local history and insights into the vodka distillation process.
- Created personalized guest experiences, fostering engagement and repeat visits.
- Consistently exceeded sales targets through effective product recommendations and storytelling.
Hospitality & Service Professional
Trastevere Italian Fine Dining
2005.02 - 2012.03
- Built lasting guest relationships through attentive service and detailed recommendations.
- Enhanced dining experiences by guiding guests through menu options and pairing suggestions.
- Maintained a refined and inviting dining environment through meticulous preparation.
Skills
- Luxury Hospitality & VIP Service
- Sales, Upselling & Revenue Growth
- Tour & Event Coordination
- Client Relations & Problem-Solving
- High-End Client Relations
- Time Management & Organization
Timeline
Tour Guide & Sales Representative
Pau Vodka Distillary
2022.06 - 2023.08
Bartender/Guest Experience Specialist
Bev Gannon Restaurants
2014.02 - 2025.01
Hospitality & Service Professional
Trastevere Italian Fine Dining
2005.02 - 2012.03