Summary
Overview
Work History
Skills
Timeline
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Mary Zelsdorf

Makawao

Summary

Passionate about creating meaningful guest experiences, I bring years of expertise in luxury hospitality, sales, and personalized service. I excel in fast-paced environments where building connections and exceeding expectations are key. Whether guiding engaging tours, curating tailored experiences, or boosting sales through strategic recommendations, I love making guests feel welcomed and valued. Now, I’m eager to transition into a concierge or tour sales role where I can blend my hospitality background with my enthusiasm for customer engagement and storytelling.

Overview

20
20
years of professional experience

Work History

Bartender/Guest Experience Specialist

Bev Gannon Restaurants
02.2014 - 01.2025
  • Provided top-tier service for private events, enhancing guest satisfaction and loyalty.
  • Increased revenue by recommending premium selections tailored to guest preferences.
  • Ensured smooth event execution, coordinating with staff and management.

Tour Guide & Sales Representative

Pau Vodka Distillary
06.2022 - 08.2023
  • Led immersive distillery tours, sharing local history and insights into the vodka distillation process.
  • Created personalized guest experiences, fostering engagement and repeat visits.
  • Consistently exceeded sales targets through effective product recommendations and storytelling.

Hospitality & Service Professional

Trastevere Italian Fine Dining
02.2005 - 03.2012
  • Built lasting guest relationships through attentive service and detailed recommendations.
  • Enhanced dining experiences by guiding guests through menu options and pairing suggestions.
  • Maintained a refined and inviting dining environment through meticulous preparation.

Skills

  • Luxury Hospitality & VIP Service
  • Sales, Upselling & Revenue Growth
  • Tour & Event Coordination
  • Client Relations & Problem-Solving
  • High-End Client Relations
  • Time Management & Organization

Timeline

Tour Guide & Sales Representative

Pau Vodka Distillary
06.2022 - 08.2023

Bartender/Guest Experience Specialist

Bev Gannon Restaurants
02.2014 - 01.2025

Hospitality & Service Professional

Trastevere Italian Fine Dining
02.2005 - 03.2012
Mary Zelsdorf