Marzella Hopson
Chicago,IL
Summary
Transportation operations and driver support professional with a strong background in dispatch coordination, issue resolution, onboarding, and employee training. Supports drivers and independent contractors through high-volume communication, accurate recordkeeping, and timely follow-up to keep vehicle transportation activity organized, safe, and on schedule.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Senior Driver Care Specialist / Driver Care Specialist / Transportation Operations
ACERTUS / AMERIFLEET TRANSPORTATION
Chicago, IL
01.2012 - Current
- Coordinated operations for independent contractors and drivers, enhancing overall service delivery.
- - Provide daily operational support to independent contractors and drivers throughout the vehicle transportation and delivery process.
- - Resolve driver concerns, operational issues, and time-sensitive problems while maintaining professional and effective communication.
- - Monitor driver-related concerns and identify solutions that improve operational efficiency and the driver experience.
- - Dispatch vehicle deliveries and pickups to appropriate drivers and carriers while supporting on-time performance and operational requirements.
- - Monitor driver activity and logs and address operational problems as they arise.
- - Coordinate with internal departments to research issues, communicate resolutions, and ensure appropriate follow-up.
- - Handled high-volume phone and electronic communications, ensuring timely resolution of urgent operational needs.
- - Maintain accurate records and documentation related to driver issues, operational activity, and company procedures.
- - Support safe, compliant, and efficient vehicle transportation operations.
- Managed vehicle dispatch and transportation logistics to ensure efficiency.
- - Respond to emergency and non-emergency situations and coordinate appropriate action.
- - Assessed weather and operational conditions and communicated relevant concerns to the team.
- - Work with multiple regions and operational teams to coordinate transportation activity and resolve issues.
- - Fostered communication between drivers, dispatch, and internal departments to streamline issue resolution.
- Provided support for recruiting and onboarding to enhance employee integration.
- - Train new employees on company procedures, processes, and best practices.
- - Support efforts designed to improve the candidate and new-hire experience.
- - Provide guidance and information to employees while helping promote consistency in company processes.
Transportation / Visit Support Specialist
CHILD LINK
01.2022 - 01.2023
- - Provided safe transportation for children and adolescents to and from parenting/sibling visits and medical appointments.
- - Facilitated family visits to support relationship building among family members.
- - Coordinated appointments and gathered information to support Child Welfare Specialists in meeting client needs.
- - Maintained accurate documentation and provided administrative support to enhance operational efficiency.
- - Answered phones and managed general office tasks to ensure smooth daily operations.
Assistant Controller
LANE HOSPITALITY
Chicago, IL
01.1997 - 01.2009
- - Oversaw financial and administrative operations for Super 8 Motel and Best Western Hotel, ensuring compliance and efficiency.
- - Balanced hotel cash and restaurant revenue, generating daily performance reports to inform management decisions.
- - Processed invoices while managing accounts payable and accounts receivable, maintaining accurate financial records.
- - Ensured thorough bookkeeping processes to support financial integrity. and financial recordkeeping responsibilities.
- - Prepared business correspondence, documents, and memos.
- - Coordinated mail distribution to ensure timely delivery of correspondence. and provided general administrative support.
Education
Jefferson High School
Skills
- - Transportation Operations
- - Transportation Management
- - Logistics coordination
- - Logistics Software
- - Fleet Management
- - Dispatch Solutions
- - Transportation & Dispatch Systems
- - Driver support
- - Operational Oversight
- - Issue Resolution
- - Customer Service
- - Employee Integration
- - Employee Training
- - Data Management
- - Cross-Functional Collaboration
- - Microsoft Office / Microsoft Suite
- - Problem Solving
Certification
- Improving the Interview Process — May 2025, - Improving the Hiring Process — May 2025, - Creating a Culture to Attract and Retain Employees — May 2025, - HIPAA Training, - OSHA Training, - CPR Certification
Timeline
Transportation / Visit Support Specialist
CHILD LINK
01.2022 - 01.2023
Senior Driver Care Specialist / Driver Care Specialist / Transportation Operations
ACERTUS / AMERIFLEET TRANSPORTATION
01.2012 - Current
Assistant Controller
LANE HOSPITALITY
01.1997 - 01.2009
Jefferson High School