Microsoft Word, Power Point and Excel
Marzella Miller
Houston
Summary
Dedicated Customer Support Specialist skilled in problem-solving, active listening, and complaint handling. Committed to delivering exceptional customer experiences and resolving inquiries effectively.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Equus Workforce Solutions
Houston, TX
11.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline support processes and enhance service delivery.
- Issue Resolution Investigate and resolve complaints, troubleshoot basic problems, and provide appropriate solutions while maintaining an empathetic, professional tone.
- Monitored support metrics to ensure consistent service quality and adherence to standards.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Cashier
Landmark Industries Timewise
Houston, TX
05.2020 - 04.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy during shifts and end-of-day reconciliations.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new cashiers on procedures, promoting adherence to company policies and standards.
Education
High School Diploma -
Hastings HIgh School
Houston, TXSkills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Problem-solving abilities
- Data entry
- Call center experience
- Conflict resolution
- Active listening
Software
Data Entry
Type 55 WPM
Self- Sufficient
Strong Customer Service Skills
Timeline
Customer Support Specialist
Equus Workforce Solutions
11.2023 - Current
Cashier
Landmark Industries Timewise
05.2020 - 04.2023
High School Diploma -
Hastings HIgh School