Marzena Kulas
Elmhurst,IL
Summary
Customer-focused professional with extensive experience in customer service, committed to enhancing client satisfaction and loyalty. Proven ability to effectively resolve issues and foster positive relationships, contributing to improved team performance. Seeking a part-time opportunity in an office environment to leverage strong communication and organizational skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Linea Lighting
Glendale Heights, IL
01.2018 - 05.2024
- Answered customer inquiries via phone, email, and chat.
- Assisted the warehouse in processing single orders and large shipments.
- Processed order cancellations, returns, refunds, and replacement order requests.
- Processed quotes for trade customers.
- Managed multiple online selling platforms including: Shopify, Amazon, Wayfair and Houzz.
- Managed daily content creation and curation for Instagram in aligning with brand voice and marketing goals.
- Collaborated with influencers and brand partners to expand reach and enhance content diversity.
- Utilized social media management tools (e.g., Hootsuite) to schedule posts, track engagement, and analyze performance.
Assistant Manager
HM Day Spa West Loop
Schaumburg, IL
06.2010 - 12.2017
- Greeted customers while providing a personalized service to foster loyalty and maintain positive relationships with repeat customers.
- Maintained up-to-date knowledge of company products and services while educating customers.
- Scheduled and confirmed single and group appointments.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Processed cash and credit card payments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Oversaw payroll, financial, and accounting processes.
- Staff license and insurance tracking.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Tracked inventory and ordered supplies as needed.
- Updated company blog.
Education
Bachelor of Arts - Communications
University of Illinois At Chicago
Chicago, IL06-2016
Skills
Excellent written and verbal communicator
- Systematic approach to problem solving
Fast learner and driven to action - Microsoft Office Suite
- Quickbooks
- Social Media Management
Timeline
Customer Service Representative
Linea Lighting
01.2018 - 05.2024
Assistant Manager
HM Day Spa West Loop
06.2010 - 12.2017
Bachelor of Arts - Communications
University of Illinois At Chicago
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