Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marzia Hashimi

San Diego,CA

Summary

Dynamic individual with hands-on experience in Sales, Teaching, Customer Service via email support platform, ensuring top-level service to continue corporate growth and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Representative Team Leader

Royal Management Inc
10.2023 - 01.2024
  • Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field and established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.

Chat Support Agent-Remote (Full-Time)

BrainCX
08.2022 - 05.2023
  • Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer expectations
  • Handled complex problems and worked with customers to ensure all discrepancies were resolved quickly
  • Expressed compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences

Teacher (Part-Time)

Epic
08.2021 - 05.2023
  • Prepared and delivered English lessons for students of all ages with disabilities
  • Achieved being the most highly requested English teacher due to innovative teaching methods used
  • Effectively communicated with students of different nationalities and cultures
  • Taught maths, Science, and grammar to grade 4 and 7 students
  • Prepared lessons, managed classroom behavior, graded examinations, homework, class participation, and teamwork
  • Achieved 'Best Teacher of the Year' certificate in 2020

English Teacher (Full-Time)

Refugee Learning Nest
01.2020 - 05.2023
  • Implemented differentiated instruction strategies to meet varied learning needs of students.
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.

Education

GED -

Grossmont Adult School
1550 Melody Ln, El Cajon, CA 92019
09-2023

High School Diploma -

Refugee Learning Center
Bogor, Indonesia
12.2019

Skills

  • Microsoft Office Suite
  • Microsoft Word
  • Microsoft Excel
  • Outlook
  • PowerPoint
  • Fluency in English
  • Fluency in Persian/Dari
  • Sales strategy
  • Strong written and verbal skills
  • Highly adaptable
  • Ability to work in high-pressure multicultural environments
  • Team management
  • Customer satisfaction

Certification

  • Digital Marketing Certificate – American Marketing Association & Digital Marketing Institute.
  • Completed Trust Teacher Training Program organized by University Technology of Sydney.
  • Completed Remote Employability Program by Open Door Policy.
  • Obtained a Teaching English as a Foreign Language (TESOL/TEFL) Certificate by DG-Bridge Foundation.
  • LinkedIn Certified Professional

Timeline

Sales Representative Team Leader

Royal Management Inc
10.2023 - 01.2024

Chat Support Agent-Remote (Full-Time)

BrainCX
08.2022 - 05.2023

Teacher (Part-Time)

Epic
08.2021 - 05.2023

English Teacher (Full-Time)

Refugee Learning Nest
01.2020 - 05.2023

GED -

Grossmont Adult School

High School Diploma -

Refugee Learning Center

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Marzia Hashimi