Masaia Toran
Washington,DC
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
GW Medical Faculty Associates
04.2025 - Current
- Enter and update patient information with accuracy in a high-volume clinical environment.
- Communicate with patients to gather prescription details, medical information, and support service needs.
- Verify prescriptions, count and prepare medications, and follow standardized safety procedures.
- Collect co-payments and handle patient transactions with accuracy and professionalism.
- Manage in-person and phone-based patient interactions to maintain smooth workflow.
- Coordinate with provider offices for clarifications, refill authorizations, and medication issues.
- Maintain inventory, stock medications, and perform monthly physical counts to ensure availability.
- Deliver medications to bedside patients and support hospital operational needs.
- Process paperwork related to shipped/received goods and maintain organized documentation.
Pharmacy Technician
CVS Pharmacy
07.2019 - 03.2025
- Verified insurance benefits, processed claims, and resolved coverage issues to support accurate billing.
- Collected copayments and managed cash, card, and HSA/FSA transactions.
- Assisted patients with prescription needs, prior authorizations, and medication questions.
- Entered and processed prescriptions in internal systems with speed and accuracy.
- Provided customer support in person and by phone, helping patients navigate systems and locate items.
- Collaborated with providers and insurers to resolve discrepancies and ensure continuity of care.
- Managed inventory, restocked medications, and anticipated supply needs based on trends.
- Counted, labeled, and prepared medications following safety and quality guidelines.
- Maintained patient privacy and compliance with all HIPAA standards.
Education
High School Diploma -
Eastern Senior Highschool
Washington, DC06-2015
Skills
- Patient Check-In & Check-Out
- Phone Triage & Message Handling
- Appointment Scheduling
- Front Desk Operations
- Insurance Processing & Verification
- EHR Documentation & Scanning
- Patient Flow Coordination
- Customer Service & Communication
- Time Management & Multitasking
- Medical Terminology
Certification
Basic Life Support (CPR and AED) Certified 2027
Timeline
Pharmacy Technician
GW Medical Faculty Associates
04.2025 - Current
Pharmacy Technician
CVS Pharmacy
07.2019 - 03.2025
High School Diploma -
Eastern Senior Highschool