Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
GeneralManager
Masami Ochoa

Masami Ochoa

San Diego,CA

Summary

Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Especially at previous job (Matoi), cooking, dishwashing, and serving were in addition to manager duties.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Matoi
04.2021 - 05.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Server

Kotobuki
04.2018 - 12.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Hane Sushi
01.2015 - 09.2018
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Taegukgi Korean Bbq House
11.2014 - 03.2015
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Cook

Wa Dining Okan
06.2011 - 12.2014
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.

Education

Master of Arts - Clinical Counseling

Point Loma Nazarene University
San Diego, CA
07-2019

Skills

  • Leadership and team building
  • Problem resolution
  • Efficient multi-tasker
  • Time management
  • Customer relations
  • Team player
  • Staff training/development
  • Employee scheduling

Certification

  • Licensed Associated Marriage Family Therapist - Current
  • CPR - until 01/2026
  • Food Handler - until 9/26/2025

Languages

Spanish
Limited Working
English
Full Professional

Timeline

General Manager

Matoi
04.2021 - 05.2025

Server

Kotobuki
04.2018 - 12.2019

Server

Hane Sushi
01.2015 - 09.2018

Server

Taegukgi Korean Bbq House
11.2014 - 03.2015

Cook

Wa Dining Okan
06.2011 - 12.2014

Master of Arts - Clinical Counseling

Point Loma Nazarene University

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