Masen Hardesty
Vandalia Health Mon Preston Memorial Hospital
Terra Alta,WV
2
years of professional experience
Proactive Medical Administrative Assistant with strong skills in managing patient information and coordinating with healthcare providers. Experience includes maintaining electronic health records and ensuring HIPAA compliance, contributing to a seamless patient experience and high-quality care.
Work History
Medical Administrative Assistant
1 Year 9 Months- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated with healthcare providers to ensure accurate and timely patient information management.
- Maintained electronic health records, ensuring data integrity and confidentiality compliance.
- Provided front desk support, handling patient inquiries and directing them appropriately.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Bachelor of Science - Microbiology
- Tower Scholarship Recipient
- 3.9 GPA
Associate of Applied Science - Medical Administrative Assistant
- 4.0 GPA
- Honoree of High Honors Designation
Skills
Patient care and confidentiality
HIPAA compliance
Patient demographics
Workflow coordination
Patient scheduling
Medical office management
Referral coordination
Multi-line phone systems
File maintenance
Medical office equipment usage
Insurance verification mastery
Lab specimen handling
Medical terminology proficiency
Phone and email etiquette
Timeline
Medical Administrative Assistant
Vandalia Health Mon Preston Memorial Hospital
01.2025 - CurrentRead More
Logan University
Bachelor of Science from Microbiology
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Ross Medical Education Center
Associate of Applied Science from Medical Administrative Assistant
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