Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Masha Velikanov

Madison,WI

Summary

A responsive team member experienced in service industry environment. Enthusiastic attitude toward guests, delivering great service, managing busy shifts, and ensuring guest satisfaction.

Overview

3
3
years of professional experience

Work History

Waitress

Benelux Café
Milwaukee, WI
06.2024 - 08.2024
  • Explained menu options and provided recommendations to enhance guest experience.
  • Took food and beverage orders promptly, ensuring accuracy and efficiency.
  • Addressed customer concerns swiftly and escalated issues to management for resolution.
  • Responded to inquiries regarding menu items, ingredients, and pricing.
  • Cultivated positive relationships with regular customers through engaging interactions.

Art Gallery Intern

Lilypad Galleries
Milwaukee, WI
06.2023 - 08.2023
  • Managed online galleries to streamline information reception and sales tracking.
  • Supported visitors during exhibition openings, addressing inquiries about featured artworks and artists.
  • Organized and catalogued collection artworks to enhance accessibility and retrieval.

Teacher's Assistant

Erudite Russian School
Milwaukee, Wisconsin
09.2021 - 05.2023
  • Facilitated small group instruction tailored to diverse student abilities.
  • Supervised children during activities to ensure safety and engagement.
  • Assisted teachers with instructional support and managed clerical tasks effectively.

Hostess

Bonobo American Bistro
Shorewood, WI
06.2021 - 10.2021
  • Facilitated efficient service by supporting serving staff, food runners, and bussers in maintaining dining room readiness.
  • Coordinated distribution of food and beverages to assist service staff during peak demand.
  • Engaged with patrons to enhance satisfaction with food quality and service experience.

Education

Bachelor of Science - Psychology

University of Wisconsin Madison
Madison
05-2027

Skills

  • Effective communication
  • Greeting guests
  • Multitasking Abilities
  • Beverage service
  • Customer service
  • Team collaboration

Affiliations

  • Yoga
  • Painting
  • Tea

Languages

French
Professional
Russian
Full Professional

References

References available upon request.

Timeline

Waitress

Benelux Café
06.2024 - 08.2024

Art Gallery Intern

Lilypad Galleries
06.2023 - 08.2023

Teacher's Assistant

Erudite Russian School
09.2021 - 05.2023

Hostess

Bonobo American Bistro
06.2021 - 10.2021

Bachelor of Science - Psychology

University of Wisconsin Madison

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