Mashanda Hairston
Johnson City,TN
Summary
Ambitious and outgoing professional with a high level of confidence. Possesses a strong work ethic, effective communication skills, and excellent time management abilities to efficiently tackle challenges and solve problems. Values constructive criticism as an opportunity for growth and continuously strives to learn and improve. Demonstrates reliability and genuine passion in all endeavors, dedicated to achieving professional success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Bartender
Macado's
08.2022 - Current
On-Site Manager
Woodspring Suites
09.2021 - 07.2022
- Handle unforeseen problems and complaints
- Guarantee that guests enjoy an outstanding experience
- Bank Deposits
- In charge of all daily hotel operations
- Marketing Sales
- Employee development and team building
- Hiring/firing
- Provide Leadership
- Manage on going profitability of the hotel
- Ensure revenue and guest satisfaction are met
Server
Hooters
05.2018 - 09.2021
- I engage with customers in a friendly manner
- I ensure tables are enjoying their meals and take action to correct any problems
- I perform high-quality work while unsupervised
- A positive attitude and ability work well under pressure with bussers, cooks and other staff.
Customer Service Manager
DRY CLEAN CITY
02.2015 - 04.2018
- I recruited, oriented, trained, assigned tasks, scheduled employees, coached those who needed help, and disciplined employees; Communicated job tasks
- Monitor, appraised, and reviewed job contributions
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders and refunds.
Education
Associate in General studies -
Northeast State Community College
Blountville, TN04.2017
High school diploma -
Science Hill High School
05.2015
Skills
- Sales
- Customer Service
- Training
- Bartending
- Microsoft Office
- Restaurant Experience
- Management
- Kitchen Experience
- Microsoft Powerpoint
- Food Service/Preparation
- Cash Handling
Certification
- TABC
- Bartender License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Timeline
Server/Bartender
Macado's
08.2022 - Current
On-Site Manager
Woodspring Suites
09.2021 - 07.2022
Server
Hooters
05.2018 - 09.2021
Customer Service Manager
DRY CLEAN CITY
02.2015 - 04.2018
Associate in General studies -
Northeast State Community College
High school diploma -
Science Hill High School
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