Mashonte Tunnage
Sunrise,USA
Summary
Dynamic professional with a proven track record at Teleperformance USA, excelling in customer account management and fraud prevention. Skilled in financial product knowledge and customer service, I significantly improved digital banking experiences. Demonstrates strong numeracy skills and a positive attitude, ensuring compliance and enhancing client satisfaction.
Overview
7
7
years of professional experience
Work History
MEMBER SERVICE REPRESENTATIVE
PriorityONE Credit Union
Sunrise, FL
04.2025 - Current
- Delivered outstanding customer support through attentive listening and tailored solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Handled renewals and closures of certificates of deposits, processed payments, and transfers. Managed online accounts by opening and closing them.
CUSTOMER OPERATIONS REPRESENTATIVE
Bank of America - CVL
Fort Lauderdale, FL
11.2024 - 02.2025
- Aided in the creation of an intuitive knowledge repository enabling faster self-resolution for frequent customer problems.
- Ensured consistent standards of excellence in external communications through detailed quality checks.
- Processed financial documents, interacting with customers to ensure efficiency and prevent communication errors on both ends.
BANKING CLIENT SERVICE REPRESENTATIVE
Teleperformance-Bank of America
North Lauderdale, FL
07.2022 - 09.2022
- Reported potential fraudulent transactions to support fraud prevention initiatives.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Optimized call handling processes to lower customer wait durations significantly.
- Enhanced overall user experience with digital banking assistance.
FRONT DESK RECEPTIONIST
Coconut Smile Care
Coconut Creek, FL
08.2018 - 08.2022
- Facilitated guest check-ins by engaging in courteous conversations during arrival.
- Sustained orderly and tidy front office space to ensure a welcoming workplace.
- Organized and validated appointments.
- Created positive first impressions through friendly greetings to visitors.
Education
Associates Of Science - Diagnostic Medical Sonography
Concorde Career College
Hollywood, FL05.2024
Skills
- Financial product knowledge
- Compliance Awareness
- Client Confidentiality
- Money handling abilities
- Customer Account Management
- Policies and Procedures Adherence
- Positive Attitude
- Diagnostic Imaging
- Patient Care
- Ultrasound Equipment Operation
Timeline
MEMBER SERVICE REPRESENTATIVE
PriorityONE Credit Union
04.2025 - Current
CUSTOMER OPERATIONS REPRESENTATIVE
Bank of America - CVL
11.2024 - 02.2025
BANKING CLIENT SERVICE REPRESENTATIVE
Teleperformance-Bank of America
07.2022 - 09.2022
FRONT DESK RECEPTIONIST
Coconut Smile Care
08.2018 - 08.2022
Associates Of Science - Diagnostic Medical Sonography
Concorde Career College