La'Keesha Hardy
Boston,MA
Summary
Ambitious self-motivated individual with proven skills in customer service, relationship building and financial transactions. Dedicated to fostering trust and delivering exceptional service to meet client needs and ensuring a positive interaction experience and strong client relationships.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Member Service Representative
Robert Half
Boston, Massachusetts
03.2026 - 05.2026
- Answered incoming calls regarding membership benefits and services promptly.
- Resolved account inquiries and service requests, contributing to increased customer satisfaction.
- Provided comprehensive support for account inquiries, transaction processing, and issue resolution.
- Handled complaints professionally, ensuring resolution and customer empathy.
- Processed transactions accurately and efficiently at service desk.
- Executed cash handling for deposits and withdrawals, ensuring accuracy and member trust.
- Welcomed customers at the entrance with a friendly smile. in a friendly and professional manner.
Universal Banker
East Cambridge Savings Bank
Medford, Massachusetts
12.2020 - 09.2023
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with account inquiries and transaction requests.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Handled cash transactions and maintained accurate financial records.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Ensured compliance with banking regulations and internal policies consistently.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Advised customers on how to use mobile banking applications effectively.
- Ensured security by validating customer identities to prevent fraudulent activities. through driver's license or other forms of identification.
Personal Banker
Rockland Trust/ Blue Hills Bank
West Roxbury, Massachusetts
07.2016 - 12.2020
- Established relationships with clients to understand their financial needs.
- Educated customers on financial products and services available.
- Cross-sold banking products such as credit cards, loans and investments.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Processed transactions efficiently and accurately for customer accounts.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Managed client inquiries and resolved issues in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maintained compliance with banking regulations and internal policies.
- Followed operational standards, promoting security, risk management and compliance.
- Performed daily balancing of cash drawer and reconciled discrepancies.
Education
GED -
United South End Settlements
Boston, MA10-2010
Business Administration and Management
Roxbury Community College
Boston, MASkills
- Transaction processing
- Account management
- Regulatory compliance
- Financial product knowledge
- Cash management
- Relationship management
- Attention to detail
- Customer service
Certification
- Notary Public
Timeline
Member Service Representative
Robert Half
03.2026 - 05.2026
Universal Banker
East Cambridge Savings Bank
12.2020 - 09.2023
Personal Banker
Rockland Trust/ Blue Hills Bank
07.2016 - 12.2020
GED -
United South End Settlements
Business Administration and Management
Roxbury Community College