Masline Toussaint
Jamaica,NY
Summary
Equipped with strong problem-solving abilities, a thirst for learning, and exceptional communication skills. Ready to make a valuable contribution to team success and drive positive results. Approaches new challenges with enthusiasm and actively works towards advancing organizational objectives with dedication.
Overview
9
9
years of professional experience
Work History
Case Planner
The Jewish Board of Family and Children's Services
12.2022 - Current
- Provide supportive case work counseling to children and family members.
- Assessed and referred children and families to supportive and concrete services, i.e. mental health, substance abuse, housing, financial assistance, legal, including applying for benefits, accessing resources and connecting with other family support services, etc.
- Developed and implemented strategies to reduce and prevent family conflict.
- Completed and updated timely Family Assessment Service Plan Reports (FASP).
- Completed weekly progress notes in CONNECTIONS and entered data into PROMIS
- Assessed and addressed any safety and risk concerns related to children’s health, safety and well-being.
Case Associate
The Jewish Board of Family and Children Services
08.2021 - 12.2022
- Evaluates actual living conditions of clients through home visits.
- Evaluates and assesses independent living skills, and supports residents in meeting individual goals
- Advocates on behalf of residents with other services providers
- If carrying a caseload, links residents to community based treatment and collaborate with other service providers when coordinating services
- If carrying a caseload, practices person-centered and collaborative service planning with residents, also ensuring service plans are completed and signed by residents according to regulatory guidelines and standards
- Routine community contacts on behalf of social worker, e.g. school reports, medical reports.
- Conduct Home Visits in which the needs of the family and child safety are assessed.
- Provides all necessary notes, progress notes, Risk Assessments and other paperwork as required.
Stock Room Associate
Burlington Coat Factory Department Store
04.2021 - 12.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Shelved new and returned inventory according to proper storage procedures.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
Daycare Assistant
Wishing on a Star Daycare
09.2018 - 03.2020
- Kept children between ages of 5 months and 9 years old safe and secure with vigilant oversight
- Promoted learning and social development through structured and unstructured playtime.
- Planned and implemented crafts and other activities to spark interest and enhance development
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Used patience, skill and various behavior modification techniques to maintain order and safety
- Read stories, sang songs and facilitated creative play.
Cashier
Fine Fare Supermarket
08.2016 - 12.2019
- Assisted customers with special services, account updates and promotional options
- Greeted customers entering store and responded promptly to customer needs.
- Trained as front manager and provided back-up coverage to provide customers with optimal support
- Answered questions about store policies and concerns to support positive customer experiences
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Arts - Interdisciplinary Studies, Education
CUNY YORK COLLEGE
Jamaica, NY05.2020
Skills
- Care planning
- Consistently meet goals
- Progress monitoring
- Family services
- Community resources
- Client advocacy
- Recommend care
- Family support
- Maintain case files
- Organizational skills
- Interpersonal communication
- Problem-solving
- Multitasking Abilities
Timeline
Case Planner
The Jewish Board of Family and Children's Services
12.2022 - Current
Case Associate
The Jewish Board of Family and Children Services
08.2021 - 12.2022
Stock Room Associate
Burlington Coat Factory Department Store
04.2021 - 12.2022
Daycare Assistant
Wishing on a Star Daycare
09.2018 - 03.2020
Cashier
Fine Fare Supermarket
08.2016 - 12.2019
Bachelor of Arts - Interdisciplinary Studies, Education
CUNY YORK COLLEGE
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