Llyscel Alvarado
Hawthorne,CA
Summary
Preferred Name : Mason Alvarado (He/Him)
Versatile Team Member ready to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success, eager to learn more about any new skills and to advance professionally. Holds quality and teamwork in high esteem. Developed exceptional customer service and multitasking abilities in high-energy hospitality environments. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into a new field, leveraging these skills to contribute to dynamic team.
Overview
3
3
years of professional experience
Work History
Arena Hostess
Intuit Dome
08.2024 - Current
- Creating and updating fan profile records,
- Notifying fans of sales and merchandise
- Assistance with inventory
- Supporting retail operations and alerting management of potential security issues
- Provide excellent customer service and respond to fan questions
- Escort fans to specific locations in the arena
- Assist with ticketing
- Provide premium concierge service
Team Member
Cava
11.2023 - 07.2024
- Enthusiastically educate guests about our menu and assemble orders as requested
- Keep the serving line, dining room, and restrooms clean and organized
- Follow recipes and procedures to maintain food quality and consistency
- Adhere to safety and sanitation procedures
- Restock stations and keep them clean and organized
- Ensure the overall cleanliness of the restaurant
- Deliver a delicious, unique, and memorable experience to each of our guests
- Put deliveries away, plus any additional duties assigned
- Cross-train across the restaurant to ensure rapid growth
- Stand for long periods of time and lift up to 50 pounds
- Assist with any additional duties assigned
Sales Associate
Hot Topic
02.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Conducted price checks on items when requested by customers.
- Placed special orders or called other stores to find desired items.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies, and security practices.
Team Member
Jamba Juice
02.2022 - 01.2023
- Provided excellent customer service to all patrons by being friendly, attentive, and knowledgeable.
- Organized and stocked the beverage station with cups, lids, straws, condiments, napkins, and other items as needed.
- Operated cash register efficiently to process payments from customers.
- Answered questions about menu items and made
recommendations when requested. - Resolved customer complaints promptly and
professionally while maintaining a positive attitude. - Ensured compliance with health regulations regarding food safety practices at all times.
- Adhered to proper food handling techniques while
preparing drinks for customers. - Performed opening and closing duties such as setting up workstations, restocking supplies and cleaning equipment.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA06-2023
Film Production
El Camino College
Skills
- Customer service
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Hospitality service expertise
- Guest complaint resolution
- Efficient collaboration
- Workplace Safety
- Time management
- Problem solving
Languages
Spanish
Native or Bilingual
Timeline
Arena Hostess
Intuit Dome
08.2024 - Current
Team Member
Cava
11.2023 - 07.2024
Sales Associate
Hot Topic
02.2023 - 09.2023
Team Member
Jamba Juice
02.2022 - 01.2023
Film Production
El Camino College
High School Diploma -
Hawthorne High School
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