Tiffany Willis
Los Angeles,CA
Summary
Phlebotomy Technician with 1+ years of hands-on experience in venipuncture, plasmapheresis operation, and multi-specimen collection. Demonstrates strong patient care, HIPAA-compliant documentation, and specimen handling skills, combined with inventory management and quality-control practices that reduce errors and support reliable lab results. Collaborative team member skilled at maintaining patient safety and professionalism in high-volume clinical and event settings, seeking to apply clinical expertise and efficient workflows to a healthcare team. 5+ years in customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ARENA HOST
Intuit Dome
Inglewood, CA
12.2024 - Current
- Improved guest seating coordination and service delivery during events, ensuring smooth entry and satisfaction.
- Maintained professional interactions with athletes and high-profile guests, upholding venue standards and discretion.
- Ensured a safe, welcoming environment for attendees through active monitoring and timely resolution of issues.
- Conducted pre-event inspections of seating, aisles, and emergency exits, ensuring compliance with venue standards and minimizing safety-related interruptions.
- Managed reservation systems, optimizing guest flow during peak hours.
PHLEBOTOMIST I
Grifols, S.A.
Los Angeles, CA
01.2025 - 06.2025
- Performed venipuncture and plasma collection with precision and patient safety in mind.
- Operated and set up plasmapheresis equipment for donation procedures.
- Verified medical charts, reviewed donor eligibility, and followed blood collection safety protocols.
- Maintained accurate records of patient information and sample documentation.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
PHLEBOTOMY TECHNICIAN
Fatima Medical Clinic
Los Angeles, CA
07.2024 - 01.2025
- Collected blood and non-blood specimens (urine, sputum, throat swabs) for laboratory analysis.
- Conducted preliminary screening tests to assist physicians in diagnosing conditions.
- Managed laboratory inventory, ordered supplies, and maintained equipment.
- Implemented a standardized labeling and chain-of-custody checklist to minimize specimen misidentification and support reliable lab results.
- Conducted routine quality checks on collection kits and documentation, ensuring compliance with clinical standards and accurate test processing.
- Ensured accurate labeling and documentation of samples for laboratory analysis.
DISPATCHER
ABM Aviation
Los Angeles, CA
08.2023 - 07.2024
- Managed high daily call volumes with professional customer handling and timely issue resolution.
- Entered and tracked passenger data in company systems to coordinate bookings and logistics with measurable accuracy.
- Dispatched crews to assignments and supported new-hire training to improve team readiness and shift coverage.
- Maintained accurate dispatch records and audit trails for crew movements and equipment status, supporting compliance and clearer operational reporting.
- Trained new team members on dispatch protocols and software systems, enhancing overall team performance.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
PEDIATRIC ASSISTANT
Devaughn K Peace MD Inc.
Los Angeles, CA
04.2022 - 01.2023
- Collected blood specimens from infants and pediatric patients.
- Assisted with vital sign checks, medical histories, and patient preparation.
- Managed office supplies, scheduled appointments, and handled patient inquiries.
- Assisted in maintaining patient records with attention to detail and compliance standards.
- Processed insurance claims, ensuring accuracy and timely submissions for reimbursement.
- Greeted guests in with friendliness and professionalism.
PATIENT REGISTRATION SPECIALIST
Los Angeles Christian Health Center
Los Angeles, CA
07.2021 - 03.2022
- Scheduled patient appointments and verified insurance coverage.
- Managed medical records and ensured proper documentation.
- Provided front-desk support and assisted with patient intake.
COVID-19 VACCINATION SITE STAFF
Core Response
Los Angeles, CA
01.2021
- Administered COVID-19 vaccines and scheduled second-dose appointments.
- Ensured patients adhered to post-vaccination observation periods (15-30 minutes).
- Provided education on vaccine side effects and follow-up care.
Caregiver /Home Health Aide
In Home Support Services
Lynwood, CA
01.2019 - 07.2020
- Provided companionship and emotional support, enhancing overall client well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Education
HIGH SCHOOL DIPLOMA -
Van Nuys High School
Van Nuys, CA06-2017
License Phlebotomist - Phlebotomy
Phlebotomy Training Specialist
Los Angeles, CA07-2024
Skills
- Phlebotomy & Venipuncture, Specimen Collection & Handling, Patient Care & Safety, HIPAA & Patient Confidentiality, Plasmapheresis Equipment Operation, Team Collaboration & Communication, Work Order Preparation & Lab Inventory Management, Customer Service & Guest Assistance, Stress Management, Data Entry, Attention to Detail
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Insurance claims processing
- Reliability
- Excellent communication
Certification
- CERTIFIED PHLEBOTOMY TECHNICIAN (CPT) Phlebotomy Specialist Training Jul 2024 - Jul 2026
- BASIC LIFE SUPPORT (BLS) CERTIFICATION American Heart Association
- CPR/AED National CPR Standard
- MEDICAL ASSISTANT COURSE (CCMA) Futuro health Present
LANGUAGES
English (Native).
Timeline
PHLEBOTOMIST I
Grifols, S.A.
01.2025 - 06.2025
ARENA HOST
Intuit Dome
12.2024 - Current
PHLEBOTOMY TECHNICIAN
Fatima Medical Clinic
07.2024 - 01.2025
DISPATCHER
ABM Aviation
08.2023 - 07.2024
PEDIATRIC ASSISTANT
Devaughn K Peace MD Inc.
04.2022 - 01.2023
PATIENT REGISTRATION SPECIALIST
Los Angeles Christian Health Center
07.2021 - 03.2022
COVID-19 VACCINATION SITE STAFF
Core Response
01.2021
Caregiver /Home Health Aide
In Home Support Services
01.2019 - 07.2020
HIGH SCHOOL DIPLOMA -
Van Nuys High School
License Phlebotomist - Phlebotomy
Phlebotomy Training Specialist