Mason Brown
Sharpsburg,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Also, I am an ambitious, career-focused job seeker, anxious to obtain an entry-level IT position to help launch career while achieving company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
Peachtree City, Georgia
08.2022 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained and operated a variety of machinery to ensure efficient production.
- Inspected machined parts for quality control and accuracy.
- Ensured all safety protocols were followed while operating machinery.
- Cleaned and maintained work areas regularly to maintain a safe working environment.
- Assisted other workers with their tasks when needed.
- Communicated effectively with colleagues regarding production goals, timelines, and processes.
Electronics Technician
UBreakiFix
Newnan, Georgia
03.2021 - 01.2022
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Tested completed products to ensure compliance with safety regulations and industry standards.
- Replaced defective parts using soldering techniques as required.
- Created detailed documentation of all repair processes including notes on product defects or malfunctions encountered during service calls.
- Performed preventive maintenance on electronics systems to ensure optimal performance.
- Read schematics and technical diagrams to determine the best course of action for repairs or modifications.
Lawn Care Technician
Castaneda LLC
Sharpsburg, GA
03.2018 - 06.2020
- Performed regular lawn maintenance, such as mowing, edging, trimming, and aerating.
- Inspected properties for weeds, pests, diseases, and other issues that could affect the health of grass or plants.
- Applied fertilizers and herbicides to lawns according to manufacturer's instructions.
- Utilized power tools such as mowers, trimmers, blowers, and edgers.
- Provided advice on proper care of lawns and gardens.
- Assisted in the installation of hardscapes such as patios and walkways.
- Checked equipment for safety before use.
- Conducted routine maintenance on all power tools used during job duties.
Education
Associate of Science - Information Technology
Full Sail University
Winter Park, FL06-2024
Skills
- Shipping and Logistics
- Customer satisfaction measurement
- Assertiveness
- CRM software proficiency
- Paperwork Processing
- Data Entry
- Information Security
- Spreadsheets
- Adaptive team player
- Functional Programming
- Software Security
- Machine learning basics
Timeline
Customer Service Representative
The Home Depot Inc
08.2022 - 05.2024
Electronics Technician
UBreakiFix
03.2021 - 01.2022
Lawn Care Technician
Castaneda LLC
03.2018 - 06.2020
Associate of Science - Information Technology
Full Sail University