Mason Brown
Highlands Ranch,CO
Summary
Committed job seeker with a proven track record of effectively meeting company needs through consistent and organized practices. Demonstrated ability to thrive under pressure and adapt to new situations and challenges to enhance the organizational brand. Ambitious and career-focused, eager to secure an entry-level IT position that will not only launch my career but also contribute to the achievement of company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
08.2022 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained and operated a variety of machinery to ensure efficient production.
- Inspected machined parts for quality control and accuracy.
- Ensured all safety protocols were followed while operating machinery.
- Cleaned and maintained work areas regularly to maintain a safe working environment.
- Assisted other workers with their tasks when needed.
- Communicated effectively with colleagues regarding production goals, timelines, and processes.
Electronics Technician
UBreakiFix
03.2021 - 01.2022
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Tested completed products to ensure compliance with safety regulations and industry standards.
- Replaced defective parts using soldering techniques as required.
- Created detailed documentation of all repair processes including notes on product defects or malfunctions encountered during service calls.
- Performed preventive maintenance on electronics systems to ensure optimal performance.
- Read schematics and technical diagrams to determine the best course of action for repairs or modifications.
Education
Associate Of Science - Information Technology
Full Sail University
Winter Park, FL06-2024
Skills
- Shipping and Logistics
- Customer satisfaction measurement
- Assertiveness
- CRM software proficiency
- Data Entry
- Information Security
- Spreadsheets
- Adaptive team player
- Functional Programming
- Software Security
- Machine learning basics
- Customer Service
- Critical Thinking
- Problem-solving abilities
Timeline
Customer Service Representative
The Home Depot Inc
08.2022 - 05.2024
Electronics Technician
UBreakiFix
03.2021 - 01.2022
Associate Of Science - Information Technology
Full Sail University
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