Mason Burdette
Cuyahoga Falls ,OH
Summary
Dynamic General Manager with a proven track record at Panera Bread, excelling in operations management and team leadership. Enhanced customer satisfaction through innovative training programs and effective problem resolution. Streamlined inventory processes, achieving significant waste reduction while fostering a collaborative work environment that boosted team morale and retention.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Panera Bread
Bainbridge, OH
10.2024 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality service.
- Developed and implemented training programs to enhance staff performance and customer satisfaction.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Collaborated with marketing teams to execute promotional campaigns, increasing brand visibility.
- Fostered a positive work environment, enhancing team morale and retention rates.
- Established standard operating procedures, ensuring compliance with health and safety regulations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Panera Bread
Kent, OH
08.2023 - 10.2024
- Assisted in managing daily operations to ensure efficient workflow and service quality.
- Trained new staff on company policies, procedures, and customer service standards.
- Coordinated inventory management processes to maintain optimal stock levels.
- Implemented strategies to enhance customer satisfaction and improve feedback ratings.
- Supported scheduling and staffing needs to meet operational demands effectively.
- Monitored team performance and provided constructive feedback for continuous improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
General Manager
Moe's Southwest Grille
Cuyahoga Falls, OH
09.2022 - 08.2023
- Oversaw daily operations, ensuring efficient workflow and high-quality service.
- Developed and implemented training programs to enhance staff performance and customer satisfaction.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Collaborated with marketing teams to execute promotional campaigns, increasing brand visibility.
- Fostered a positive work environment, enhancing team morale and retention rates.
- Established standard operating procedures, ensuring compliance with health and safety regulations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Catering Coordinator
Moe's Southwest Grille
Akron, OH
02.2021 - 08.2022
- Coordinated catering events, ensuring timely delivery and setup of food services.
- Managed client communications to understand requirements and preferences for catering orders.
- Oversaw inventory management, tracking supplies to maintain adequate stock levels for events.
- Assisted in training new staff on catering procedures and customer service standards.
- Analyzed feedback from clients post-event to identify areas for improvement in service delivery.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Expedited setup of events, minimizing disruptions to client''s schedules.
- Increased repeat business through strong relationship-building with clients and vendors.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
Inventory Manager
Consigners Collection
06.2012 - 03.2020
- Managed inventory levels through regular analysis of stock trends and sales data.
- Implemented efficient inventory tracking system to enhance accuracy and reduce discrepancies.
- Coordinated with suppliers to ensure timely delivery of merchandise and optimal stock levels.
- Developed training materials for staff on inventory management best practices and procedures.
- Streamlined receiving processes, reducing turnaround time for new stock integration into inventory system.
- Created and updated regular inventory reports and records.
Associate
Pieces Fine Furniture Consignment
Cuyahoga Falls, OH
07.2007 - 06.2012
- Assisted customers in selecting furniture and decor to enhance living spaces.
- Coordinated inventory management processes to maintain stock accuracy and availability.
- Supported sales team by preparing product displays that showcased merchandise effectively.
- Handled customer inquiries, providing information and resolving issues promptly.
- Conducted quality checks on consignments to ensure compliance with store standards.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Developed product knowledge to better assist customers and drive sales initiatives.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Education
High School Diploma -
Firestone High School
Akron, OH06-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Time management
Certification
ServeSafe Food Safety Certification
Timeline
General Manager
Panera Bread
10.2024 - Current
Assistant Manager
Panera Bread
08.2023 - 10.2024
General Manager
Moe's Southwest Grille
09.2022 - 08.2023
Catering Coordinator
Moe's Southwest Grille
02.2021 - 08.2022
Inventory Manager
Consigners Collection
06.2012 - 03.2020
Associate
Pieces Fine Furniture Consignment
07.2007 - 06.2012
High School Diploma -
Firestone High School