Mason Cornell
Ashburn,Virginia
Summary
A dedicated and versatile professional with a Bachelor's degree in Communications and over 6 years of experience in the customer service industry. Proven expertise in enhancing customer experiences, managing teams, and maintaining operational efficiency. Adept at working in fast-paced environments, with experience as a concierge at Alamo Drafthouse, a bartender at Patsy's American, and currently serving as an assistant manager at South Block. Strong communication skills, organizational abilities, and a commitment to delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
South Block
11.2022 - Current
- Supervised and motivated a team of 23 employees, ensuring efficient operations and high-quality service. Conducted regular training sessions to enhance team performance and maintain a customer-centric environment.
- Supported the creation and adjustment of employee schedules, balancing staff availability with business needs to ensure optimal coverage during peak hours.
- Authored daily operational reports, summarizing key performance metrics, staff activities, and customer feedback. Provided insights and recommendations to upper management to inform business decisions.
- Assisted in the recruitment process by interviewing candidates, evaluating their fit for the team, and making recommendations for hiring. Facilitated onboarding and training for new hires to ensure smooth integration into the team.
Concierge
Alamo Drafthouse
02.2018 - 03.2020
- Maximized guest satisfaction with prompt service for property-related
requests, amenities needs, and services such as personal drivers. - Serviced guests with real-time stay requests, phone, and in-person communications covering wide-ranging needs
Ran errands for guests, stored items, and supported business needs.
Bartender
Patsy's American Restaurant
05.2022 - 11.2022
- Provided customer service for 100-seat, high-volume, restaurant and pub specializing in an eclectic craft beer selection.
- Efficiently worked in a fast-paced environment to attend to both staff and customer needs.
- Engaged guests with warm conversation, building bar loyalty, and encouraging repeat business.
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.
Education
Bachelor of Arts - Communications
George Mason University
08.2022
General Studies
Northern Virginia Community College
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Familiar with Adobe Suite
- Basic Coding Knowledge of HTML/CSS and Python
- Customer Service
- Strong Communication Skills
- Well Organized
- Time management
- Fast learner
Timeline
Assistant Manager
South Block
11.2022 - Current
Bartender
Patsy's American Restaurant
05.2022 - 11.2022
Concierge
Alamo Drafthouse
02.2018 - 03.2020
Bachelor of Arts - Communications
George Mason University
General Studies
Northern Virginia Community College
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