Mason Crosswhite
Muscle Shoals,AL
Summary
Adept Service Technician specializing in installation and repair alongside exceptional customer service. Personable and mechanically inclined, with strong aptitude for troubleshooting and problem-solving. Well-versed in fundamentals of electrical systems and mechanical repair, with practical skills in using diagnostic tools and conducting basic installations. Committed to delivering high-quality service and ensuring optimal performance of equipment.
Overview
6
6
years of professional experience
Work History
Service Technician
ADT Incorporated
06.2023 - 12.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Assembly Technician
North American Lighting
10.2022 - 05.2023
- Diagnosed, repaired and replaced faulty electrical, electronic and mechanical components to maintain plant safety.
- Operated various tools and equipment proficiently while maintaining a safe work environment at all times.
- Installed and repaired electrical and mechanical systems, equipment and machinery to maintain proper functionality.
- Conducted thorough diagnostic tests to identify root causes of malfunctions, enabling effective solutions.
- Reduced machine downtime by conducting regular inspections and identifying potential issues.
- Enhanced equipment efficiency by performing routine maintenance and troubleshooting tasks.
Crew Member
Little Casears
06.2019 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Associate of Applied Science - Electrical
Northwest Shoals Community College
Muscle Shoals, AL05-2022
High School Diploma -
Muscle Shoals High School
Muscle Shoals, AL05-2016
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
Timeline
Service Technician
ADT Incorporated
06.2023 - 12.2024
Assembly Technician
North American Lighting
10.2022 - 05.2023
Crew Member
Little Casears
06.2019 - 10.2022
Associate of Applied Science - Electrical
Northwest Shoals Community College
High School Diploma -
Muscle Shoals High School
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