Summary
Overview
Work History
Education
Skills
Timeline
Linked-In
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Mason Decker

Leitchfield,KY

Summary

Results-driven Service Technician with over five years of experience installing, maintaining, and optimizing protective packaging equipment. Recognized for strong technical expertise, effective customer training, and consistent collaboration with sales teams to support revenue growth. Seeking to transition into an outside sales role where technical expertise, territory knowledge, and established customer relationships can drive consumable product sales and long-term account growth.

Overview

5
5
years of professional experience

Work History

Service Technician

Intertape Polymer Group
01.2021 - Current
  • Install, service, and maintain protective packaging equipment across assigned territory.
  • Partner closely with sales representatives to support account acquisition, retention, and product transitions.
  • Identify new consumable opportunities and replacement needs during routine service visits.
  • Conduct joint customer visits to provide technical expertise and strengthen sales presentations.
  • Train customers on equipment operation, maintenance, and packaging best practices to improve efficiency and uptime.
  • Troubleshoot and resolve equipment issues quickly to minimize customer downtime.
  • Build and maintain strong working relationships with distributors and end users.

Education

High School Diploma -

Grayson County Highschool
Grayson County, KY
05-2019

Skills

  • Customer Relationship Management
  • Territory Development & Support
  • Technical Product Expertise
  • Consultative Sales Support
  • Distributor & Channel Partnerships
  • Equipment Installation & Maintenance
  • Problem Solving & Root Cause Analysis
  • Upselling & Opportunity Identification
  • Onsite Customer Training
  • Cross-Functional Collaboration

Timeline

Service Technician

Intertape Polymer Group
01.2021 - Current

High School Diploma -

Grayson County Highschool

Linked-In

www.linkedin.com/in/-masondecker