Mason Eubanks
Cape Girardeau,MO
Summary
I am a proven leader with a track record of enhancing customer satisfaction through effective problem-solving and quality control. Skilled in team motivation and collaboration with others. I fostered a positive work environment while empowering team members to be independent. Committed to safety processes, I improved operational workflows, enabling our team to excel under pressure and on time.
A professional leader who is prepared for any position, with a proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters a collaborative environment. Interpersonal skills that show I can work well with others.
Currently working towards a degree in the laboratory sciences and seeking career choices that will assist in preparing and furthering my education even more in this field.
Overview
4
4
years of professional experience
Work History
Team Leader
Waterway Carwash
10.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Busser/Customer Greeter
El Sol
07.2021 - 08.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
Education
High School Diploma -
Thomas W. Kelly High School
Benton, MO05-2023
No Degree - Biology
Univeristy of Missouri - St. Louis
St. Louis, MO05-2027
Bachelor of Science - Clinical Laboratory Science
Southeast Missouri State University
Cape Girardeau, MO05-2027
Skills
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Safety processes and procedures
- Verbal and written communication
- Time management
- Teamwork
Timeline
Team Leader
Waterway Carwash
10.2023 - Current
Busser/Customer Greeter
El Sol
07.2021 - 08.2023
High School Diploma -
Thomas W. Kelly High School
No Degree - Biology
Univeristy of Missouri - St. Louis
Bachelor of Science - Clinical Laboratory Science
Southeast Missouri State University
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