Mason Farrell
Chanhassen
Summary
I'm a current student at Iowa State University pursuing a degree in Communication Studies and a Professional Sales certificate. Dynamic team leader with a proven track record at Dairy Queen, enhancing customer satisfaction and driving sales through effective communication and relationship building. Skilled in time management and complex problem-solving, I excel in creating engaging environments that promote teamwork and exceed performance goals.
Overview
4
4
years of professional experience
Work History
Crew Member Team Leader
Beyond Contracting
02.2022 - Current
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
Shift Manager
Dairy Queen
07.2021 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Food Runner
The North Coop
02.2022 - 06.2023
- Assisted kitchen staff in maintaining cleanliness and organization of food preparation areas.
- Coordinated timely delivery of food orders to ensure efficient service and customer satisfaction.
Education
Bachelor of Arts - Communication Studies
Iowa State University
Ames, IA05-2028
Skills
- Time management
- Verbal and written communication
- Team leadership
- Complex Problem-solving
- Relationship building
- Salesforce management
- Sales techniques
- Customer service
- Organization
Timeline
Crew Member Team Leader
Beyond Contracting
02.2022 - Current
Food Runner
The North Coop
02.2022 - 06.2023
Shift Manager
Dairy Queen
07.2021 - Current
Bachelor of Arts - Communication Studies
Iowa State University
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