Mason Gemelke
Hawthorne,NV
Summary
Adept IT Specialist with a proven track record at Gemelke Automotive LLC, where I enhanced system efficiency and user satisfaction. Expert in system design and deployment, coupled with exceptional troubleshooting skills. Excelled in translating complex technical information into understandable terms, significantly reducing support tickets by over 30%.
Overview
2
2
years of professional experience
Work History
IT Specialist
Gemelke Automotive LLC
03.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational 24/7.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data for our 1000s of clients.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
High School Diploma -
Nevada Virtual Charter School
Las Vegas, NV05-2024
Skills
- Debugging
- Technical reporting
- System design and deployment
- IT consulting
- Troubleshooting
- Desktop support
- LAN/WAN
- TCP/IP
Accomplishments
Eagle Scout
Boy Scouts of America
Date Earned: October 17 2024
- Successfully completed the Eagle Scout Project by designing and building benches for a local school, enhancing outdoor seating and improving the school environment.
- Demonstrated leadership, project management, and community service by organizing materials, coordinating volunteers, and overseeing the project from conception to completion.
- Developed problem-solving and teamwork skills, earning the highest rank in Scouting through dedication, perseverance, and commitment to community impact.
Timeline
IT Specialist
Gemelke Automotive LLC
03.2023 - Current
High School Diploma -
Nevada Virtual Charter School
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