Mason Guymon
South Jordan,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities, strong problem-solving and active listening skills. Excelled in high-stress situations, significantly boosting loyalty and repeat business. As a Soccer Referee for UYSA, promoted fair play, demonstrating unparalleled critical thinking and teamwork abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tide Dry Cleaners
06.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Soccer Referee
UYSA
02.2017 - 02.2019
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
Education
High School Diploma -
Bingham High School
South Jordan, UT06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Customer satisfaction measurement
- [Language] translation
- [Language] Fluency
- Product Knowledge
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Tide Dry Cleaners
06.2021 - 02.2022
Soccer Referee
UYSA
02.2017 - 02.2019
High School Diploma -
Bingham High School