Mason Hahn
Perry,United States
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged exceptional customer service and quality control skills at Buffalo Wild Wings to mentor staff and manage inventory, significantly boosting productivity. My expertise in multitasking and teamwork, coupled with a proven track record in workplace safety, positions me as a valuable asset to any team.
Overview
4
4
years of professional experience
Work History
Cook Shift Leader
Buffalo Wild Wings
Howell, MI
07.2024 - Current
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Customer Service Representative
Dukes Pizza Plus
Fowlerville, MI
02.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Equivalent Degree -
Fowlerville High School
Fowlerville, MI05.2023
Skills
- Exceptional customer service
- Workflow organization
- Attention to detail
- Quality control
- Workplace safety
- Relationship building
- Teamwork and collaboration
- Goal setting
- Documentation and reporting
- Multitasking
Timeline
Cook Shift Leader
Buffalo Wild Wings
07.2024 - Current
Customer Service Representative
Dukes Pizza Plus
02.2021 - 07.2024
High School Equivalent Degree -
Fowlerville High School