Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
MASON HALSEY

MASON HALSEY

Little Rock,AR

Summary

Savvy information technology and systems Information Technology Director with 7+ years of progressive network administration, troubleshooting and PC hardware and software experience. Develops and implements IS policies and procedures. Manages functional and technological application support. Technical expert in applying strategic direction, practical implementation and multi-system support to accomplish corporate IT and data security initiatives.

Overview

11
11
years of professional experience

Work History

IT Director

US Pizza Company
10.2016 - Current
  • Responsible for maintenance and upkeep of corporate and store networks, servers and security systems of over 10 store locations
  • Repair, replace, and upgrade computer systems as needed
  • Job tasks include but are not limited to replacing CPU's, maintaining networks, regular backups, diagnosing and resolving day to day issues, wiring, installing, and upkeep of infrastructures.
  • Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
  • Analyzed department and job-related functionality requirements to align technology priorities with business needs.
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
  • Performed regular audits and tests of infrastructure and applications.
  • Deployed, monitored and maintained system installation, upgrades and network integration.
  • Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
  • Documented and analyzed processes and procedures and adhered to regulatory guidance.
  • Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.

Manager

US Pizza Company
08.2012 - 10.2016
  • Supervised and trained employees, made decisions regarding hiring, discipline and termination
  • Managed 30+ employees each day
  • Scheduled staff, calculated sales, ordered and managed inventory, and prepared productivity and profitability reports
  • Interacted with hundreds of customers daily and resolved customer service issues
  • Assigned as acting store manager for three new store openings.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established time frames.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Onboarded new employees with training and new hire documentation.

Education

Bachelor of Science - Computer Science, Philosophy

University of Arkansas At Little Rock, Little Rock, AR
05.2011

GPA: 3.2

Associate of Arts Degree -

Pulaski Technical College, North Little Rock, AR
09.2005

Skills

  • Change Request Processing
  • Methods of Production
  • User Provisioning
  • Organizational Systems
  • Technological Alignment
  • Technical Skills and Qualifications
  • Experience with information systems installation, maintenance, and lifecycle
  • Extended knowledge of C
  • Experience with Java, MySQL, Assembly, HTML
  • Extensive experience with Microsoft Windows and Microsoft Office applications
  • Completed Dale Carnegie Course for management position12-week program
  • Completed Dale Carnegie Conflict Resolution Seminar

Accomplishments

responsible for the maintenance and upkeep of corporate and store networks,
servers and security systems. Repair, replace, and upgrade computer systems as
needed. Job tasks include but are not limited to replacing CPU's, maintaining
networks, regular backups, diagnosing and resolving day to day issues, wiring,
installing, and upkeep of infrastructures

References

Can provide references upon request

Timeline

IT Director - US Pizza Company
10.2016 - Current
Manager - US Pizza Company
08.2012 - 10.2016
University of Arkansas At Little Rock - Bachelor of Science, Computer Science, Philosophy
Pulaski Technical College - Associate of Arts Degree,

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MASON HALSEY