Mason Hartley
Miami,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Rep; Patient Relations
Freeman Health Systems
08.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Table Games Dealer
Kansas Crossing Casino
03.2023 - 09.2023
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
Food And Beverage Supervisor
Kansas Crossing Casino
08.2022 - 03.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Server
Old Chicago
06.2022 - 09.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Dual Rate Table Games Supervisor
Saracen Casino Resort
09.2020 - 05.2022
- Watched closely to catch errors and notified surveillance of irregularities.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Dual Rate Table Games Supervisor
Buffalo Run Casino & Resort
11.2019 - 09.2020
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Main Bank Cashier
Quapaw Casino
08.2018 - 01.2019
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Bachelor of Science - Business Administration
Missouri Southern State University
Joplin, MOAssociate of Science - Business Administration
Northeastern Oklahoma A&M College
Miami, OKBachelor of Science - Business Administration
MidAmerica Nazarene University
Olathe, KSHigh School Diploma -
Baxter Springs High School
Baxter Springs, KS05.2017
Skills
- Customer Relations
- Policy and Procedure Adherence
- Business Development Understanding
- Customer Retention Strategies
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Powerpoint
Timeline
Customer Service Rep; Patient Relations
Freeman Health Systems
08.2023 - Current
Table Games Dealer
Kansas Crossing Casino
03.2023 - 09.2023
Food And Beverage Supervisor
Kansas Crossing Casino
08.2022 - 03.2023
Server
Old Chicago
06.2022 - 09.2022
Dual Rate Table Games Supervisor
Saracen Casino Resort
09.2020 - 05.2022
Dual Rate Table Games Supervisor
Buffalo Run Casino & Resort
11.2019 - 09.2020
Main Bank Cashier
Quapaw Casino
08.2018 - 01.2019
Bachelor of Science - Business Administration
Missouri Southern State University
Associate of Science - Business Administration
Northeastern Oklahoma A&M College
Bachelor of Science - Business Administration
MidAmerica Nazarene University
High School Diploma -
Baxter Springs High School
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