
Dynamic professional with a proven track record at Lou’s Austin, excelling in customer service and order accuracy. Skilled in fast-paced team coordination and drink preparation, consistently achieving high service standards. Bilingual in Spanish and English, adept at multitasking and enhancing guest experiences in high-volume environments.
• Efficiently coordinate orders between kitchen and guests, checking plating and accuracy while resolving any issues
• Take counter orders, prepare drinks including margaritas, milkshakes, and teas, and manage both to-go and dine-in orders
• Handle end-of-shift closeout procedures
• Safely operated fully loaded eighteen-wheelers across the country, meeting tight deadlines with zero accidents or tickets
• Conducted pre and post-trip inspections and maintained DOT log compliance
• Managed up to ten tables in a fast-paced environment, accurately memorized orders and handled multiple moving pieces including food, drinks, checks, and allergens
• Consistently kept stations stocked and maintained high service standards
• Shucked over 300 oysters per shift while maintaining perfect ice beds and memorizing sauce combinations
• Handled all tasks safely with zero incidents
• Planned and executed grand openings and community outreach events, as well as various event marketing campaigns.
• Led guerrilla marketing campaigns, designed flyers, and coordinated with partner businesses for promotions
Customer Service Excellence
Order Accuracy & Expediting
Fast-paced Team Coordination
Drink Preparation & Bartending Basics
Food Safety & Allergen Awareness
Menu Knowledge & Memorization
POS Systems & Cash Handling
Sales & Upselling
Inventory & Restocking
Bilingual – English & Spanish