Roseann Humphrey
Allentown ,PA
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
1
1
Certification
Work History
Manager
Capital Blue Cross
Allentown, PA
04/13/92 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Participated in training sessions to stay updated on product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Applied Science - Business Management
Northampton Community College
Bethlehem, PASkills
- Performance Management
- Staff Management
- Team Leadership
- Verbal and Written Communication
- Customer Relationship Management (CRM)
- Staff Development
- Complex Problem-Solving
- Sales Techniques
Certification
- Licensed in Medical and Life Insurance in PA
- Certified Medicare Specialist
Timeline
Manager
Capital Blue Cross
04/13/92 - Current
Associate of Applied Science - Business Management
Northampton Community College