Mason Kendall
Montgomery,IL
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
7
7
years of professional experience
Work History
Retail Specialist
Verizon Wireless
12.2021 - Current
- Assists customers with both business and personal needs
- Provides technical support for Verizon products
- Sells new devices and Verizon products to both new and existing customers
- Installation of software onto user’s devices
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty and sales.
Inbound Stow
Amazon
08.2020 - 12.2020
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
Customer Service Specialist
Master Graphics
05.2020 - 08.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Customer Service Specialist
Best Buy
05.2019 - 12.2019
- Assist customers with technical questions about products they purchased
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Assistant Manager
Little Caesars
09.2018 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Theater Crew
Oswego East High School PAC
09.2017 - 03.2018
- Set up and took down equipment for performances
- Operated lights and sound during shows
- Managed stage cues and performer signals
- Patrolled halls to ensure security
Education
Skills
- Management
- Desktop Support
- Hardware Installation and repair
- Software Installation
- O365
- Endpoint protection
- Asset management
- End user troubleshooting
- Printer installation
- Store operations
- Brand Awareness
- Merchandise Display
Timeline
Retail Specialist
Verizon Wireless
12.2021 - Current
Inbound Stow
Amazon
08.2020 - 12.2020
Customer Service Specialist
Master Graphics
05.2020 - 08.2020
Customer Service Specialist
Best Buy
05.2019 - 12.2019
Assistant Manager
Little Caesars
09.2018 - 05.2019
Theater Crew
Oswego East High School PAC
09.2017 - 03.2018