Summary
Overview
Work History
Education
Skills
Timeline
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Mason Kendall

Montgomery,IL

Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

7
7
years of professional experience

Work History

Retail Specialist

Verizon Wireless
12.2021 - Current
  • Assists customers with both business and personal needs
  • Provides technical support for Verizon products
  • Sells new devices and Verizon products to both new and existing customers
  • Installation of software onto user’s devices
  • Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty and sales.

Inbound Stow

Amazon
08.2020 - 12.2020
  • Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.

Customer Service Specialist

Master Graphics
05.2020 - 08.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Customer Service Specialist

Best Buy
05.2019 - 12.2019
  • Assist customers with technical questions about products they purchased
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Assistant Manager

Little Caesars
09.2018 - 05.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Theater Crew

Oswego East High School PAC
09.2017 - 03.2018
  • Set up and took down equipment for performances
  • Operated lights and sound during shows
  • Managed stage cues and performer signals
  • Patrolled halls to ensure security

Education

Skills

  • Management
  • Desktop Support
  • Hardware Installation and repair
  • Software Installation
  • O365
  • Endpoint protection
  • Asset management
  • End user troubleshooting
  • Printer installation
  • Store operations
  • Brand Awareness
  • Merchandise Display

Timeline

Retail Specialist

Verizon Wireless
12.2021 - Current

Inbound Stow

Amazon
08.2020 - 12.2020

Customer Service Specialist

Master Graphics
05.2020 - 08.2020

Customer Service Specialist

Best Buy
05.2019 - 12.2019

Assistant Manager

Little Caesars
09.2018 - 05.2019

Theater Crew

Oswego East High School PAC
09.2017 - 03.2018

Mason Kendall