Mason LaBombard
Big Tuna Express Car Wash
Grand Bay,AL
4
years of professional experience
Customer Service Attendant experienced in hospitality and service environments. Delivered exceptional customer experiences through effective communication, team collaboration, and problem resolution. Maintained efficient operations by utilizing strong organizational skills and expertise in POS systems and cash handling.
Work History
Customer Server Attendant
1 Year 8 Months- Greeted customers and guided vehicles through wash process with clear, friendly communication.
- Explained wash packages and service options to help customers choose suitable offerings.
- Processed payments accurately using point-of-sale system and handled daily cash transactions.
- Directed traffic flow to maintain safe, efficient lane operations during peak business hours.
- Assisted teammates with vehicle staging, towel service, and site cleanliness tasks.
- Resolved customer concerns promptly while maintaining professional, courteous service.
- Monitored equipment and reported maintenance issues to support uninterrupted wash operations.
Maintain Farm
2 Months- Demonstrated respect and friendliness toward team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adapted availability to meet staffing needs during busy periods across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Provided professional services and support in a dynamic work environment.
- Developed and maintained courteous and effective working relationships.
Customer Service Attendant
1 Year 5 Months- Greeted members and guests, delivering courteous service aligned with country club hospitality standards.
- Coordinated tee-time and dining reservations, ensuring accurate scheduling and smooth member experiences.
- Processed point-of-sale transactions, maintained balanced records, and resolved billing discrepancies promptly.
- Responded to phone and in-person inquiries, providing clear information on club amenities and services.
- Supported special events by setting up service areas and assisting with guest requests.
- Assisted team members with daily service flow, improving coordination during peak member traffic.
- Monitored locker room and common areas, maintaining cleanliness, organization, and presentation standards.
- Promoted company products and services, resulting in increased sales and revenue.
- Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
Education
High School Diploma
- 3.3 GPA
- [Kappa Alpha Order Fraternity ] Member
- Extracurricular Activities: [ I run the Kappa Alpha Order Social Media]
- [Jaguar Dream Scholarship] Scholarship Recipient
- [USA Jaguar Achievement Scholarship] Scholarship Recipient
- Completed AP course in [History, English, Biology]
- Chemical Engineering Major, with a minor in Business
Skills
Point-of-sale system
Cash handling
Sales expertise
Multitasking
Customer service excellence
Guest relations management
Payment processing
Service coordination
De-escalation
Team collaboration
Shift management
Schedule coordination
Customer engagement
Sales strategies
Service recommendations
Daily specials memorization
Server training
Email management
Specials promotion
Point of sale (POS) system operations
Timeline
Customer Server Attendant
Big Tuna Express Car Wash
02.2025 - CurrentRead More
Maintain Farm
Spyglass Farms
10.2024 - 12.2024Read More
Customer Service Attendant
Heron Lakes Country Club
04.2023 - 09.2024Read More
University of South Alabama
High School Diploma
Read More