Mason LaCivita
Clarence
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sales Associates
05.2023 - Current
- Managed sales transactions and maintained inventory levels
- Assisted in organizing in-store promotions and sports-related events to drive sales
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Landscaper
Landscaping Company
04.2021 - 04.2023
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Education
Bachelor of Science - Sports Management
University of Tampa
05.2026
Skills
- Customer Relationship Management
- Sales and Promotion
- Customer service
- Customer relations
- Relationship building
- Client relations
- Sales expertise
Accomplishments
I have a strong track record of athletic achievement, including winning a national title with the Jr. Sabres 16U hockey team and being named Player of the Tournament. Additionally, I helped lead the Canisius High School baseball team to a state title in 2020. My hockey skills also earned me a draft spot in the USHL, highlighting my potential and dedication to the sport.
Websites
Extra-Curricular Activities
Sport and Entertainment Management Society (SEMS), Member, 08/23, Present, Participated in a student-run organization focused on sports industry networking and event planning., Contributed to organizing guest speaker events and career development workshops. Student Government Association, Treasurer, 09/22, 05/23, Managed the budget and financial operations for student government activities., Coordinated and supported various student events and initiatives.
2019 Jr Sabres nation title
Winning the national title with the Jr. Sabres 16U hockey team was an incredible accomplishment and an unforgettable experience. The tournament was highly competitive, featuring some of the best teams across the country, making it one of the most exciting and challenging events I've been part of. To come out on top in such a prestigious tournament was not only a huge personal achievement but also a testament to the hard work and dedication of the entire team.
Timeline
Customer Service Representative
Sales Associates
05.2023 - Current
Landscaper
Landscaping Company
04.2021 - 04.2023
Bachelor of Science - Sports Management
University of Tampa
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