Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
UX Design
Timeline
Generic

Mason Maldonado

New Orleans,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer focus and results driven, looks for best solutions to all problems. Using knowledge of users helps build and adapt a better experience all around.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Branch Ambassador

Capital One
11.2016 - Current
  • Engaged with customers to establish relationships.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Able to handle upwards of 50 customers daily with teller and banker needs and goals

Food Service Worker

Roly Poly
03.2011 - 08.2014
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Prepared food and maintained restaurant for over 50 customers daily.

Education

High School Diploma -

Lutheran High
Metairie, LA
05.2011

Skills

  • Technical Issue Troubleshooting
  • Figma (Design Software)
  • Self-Motivated
  • Decision-Making
  • Active Listening
  • Excellent Communication
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Attention to Detail
  • Flexible and Adaptable
  • MS Office

Websites

Accomplishments

  • Nominated or lead he way for exceptional skill in helping customers.
  • 50 Positive CEMP surveys 40 2023

Certification


  • UX Design, Google / Coursera - 8 months

UX Design

I have several certificates in UX design from Coursera. It allowed me to learn ow to format and design websites and apps. It also helped me with deeper understanding of empathy and really opened up how much accessibility is important in our society.

Timeline

Branch Ambassador

Capital One
11.2016 - Current

Food Service Worker

Roly Poly
03.2011 - 08.2014

High School Diploma -

Lutheran High

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Mason Maldonado