Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paul Andres Trevino

Austin,TX

Summary

Proven leader and technical troubleshooter, adept in team management and technical assistance, honed at Saint Edward's University OIT. Excelled in enhancing student satisfaction and resolving complex IT issues, demonstrating exceptional customer service skills. Skilled in activity planning and student mentoring, significantly contributing to program improvements and operational efficiency.

Overview

6
6
years of professional experience

Work History

OIT Student Ambassador Leadership Committee

Saint Edward's University OIT
08.2023 - Current

OIT Student Ambassador Leadership Committee:

A peer leadership team within the OIT Student Ambassador Program that focuses on actively looking for opportunities to improve student satisfaction and experience within the program. Specifically, the Leadership Committee focuses on programming for the OIT Student Ambassador Program and providing counsel to OIT full-time employees (FTEs) on the structure of the OIT Student Ambassador Program.

Technical Assistant + Student Ambassador

Saint Edward's University OIT
04.2022 - Current

Office of Information Technology User Services Worker:

Responded to and resolved IT support tickets submitted by end-users. Installed, configured, and troubleshot hardware and software for end-users. Provided technical support for desktops, laptops, printers, and mobile devices as well as classroom equipment. Managed user accounts and permissions in Okta Active Directory. Collaborated with other IT teams to resolve technical issues. Trained end-users on new software and hardware systems. Documented IT processes.

Pool Technician

Caribbean Sparkle Pools
03.2018 - 08.2020

Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment. Demonstrated courtesy, respect and professionalism to promote company values and customer care. Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained. Brushed pool walls and floors to reduce algae and slime formation and prevent staining. Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool. Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.

Education

BBA - International Business

St. Edward's University
Austin, TX
05.2025

Skills

  • Activity Planning
  • Customer service skills
  • Student Mentoring
  • Technical assistance
  • Team Management
  • Technical Issue Troubleshooting

Languages

Spanish
Native or Bilingual

Timeline

OIT Student Ambassador Leadership Committee

Saint Edward's University OIT
08.2023 - Current

Technical Assistant + Student Ambassador

Saint Edward's University OIT
04.2022 - Current

Pool Technician

Caribbean Sparkle Pools
03.2018 - 08.2020

BBA - International Business

St. Edward's University
Paul Andres Trevino