Proven leader and technical troubleshooter, adept in team management and technical assistance, honed at Saint Edward's University OIT. Excelled in enhancing student satisfaction and resolving complex IT issues, demonstrating exceptional customer service skills. Skilled in activity planning and student mentoring, significantly contributing to program improvements and operational efficiency.
OIT Student Ambassador Leadership Committee:
A peer leadership team within the OIT Student Ambassador Program that focuses on actively looking for opportunities to improve student satisfaction and experience within the program. Specifically, the Leadership Committee focuses on programming for the OIT Student Ambassador Program and providing counsel to OIT full-time employees (FTEs) on the structure of the OIT Student Ambassador Program.
Office of Information Technology User Services Worker:
Responded to and resolved IT support tickets submitted by end-users. Installed, configured, and troubleshot hardware and software for end-users. Provided technical support for desktops, laptops, printers, and mobile devices as well as classroom equipment. Managed user accounts and permissions in Okta Active Directory. Collaborated with other IT teams to resolve technical issues. Trained end-users on new software and hardware systems. Documented IT processes.
Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment. Demonstrated courtesy, respect and professionalism to promote company values and customer care. Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained. Brushed pool walls and floors to reduce algae and slime formation and prevent staining. Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool. Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.