Bliss Jungo
Austin,TX
Summary
At St. Edward's University Office Of Information Technology, I excelled as a Help Desk Associate, enhancing customer satisfaction by streamlining ticket management and resolving technical issues with expertise. My approach combined strong problem-solving abilities with empathetic customer service, achieving significant improvements in support efficiency. Skilled in troubleshooting and teamwork, I consistently delivered high-quality, timely solutions to complex IT challenges.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Help Desk Associate
St. Edward's University OIT
05.2023 - Current
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Streamlined help desk processes for quicker response times to support requests.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Completed troubleshooting at off-site locations.
- Engaged service providers, students and faculty staff in logging support or service tickets.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
Education
Bachelor of Science - Computer Science
St. Edwards University
Austin, TX05.2026
Skills
- Customer Service
- Ticket management
- Troubleshooting
- Security Protocols
- Teamwork and Collaboration
- Problem-Solving
Certification
Meta Front End Developer Professional Certificate
Other Technical Skill
Proficient in Python
Proficient HTML and CSS
Knowledge in SQL
Knowledge in Data Bases
Languages
English
Full Professional
Portuguese
Native or Bilingual
Interests
- Web Development and Design
- Swimming
- Kayaking
- Baking
- I like trying new recipes and food trends
- Strategy Games
Timeline
Help Desk Associate
St. Edward's University OIT
05.2023 - Current
Meta Front End Developer Professional Certificate
Bachelor of Science - Computer Science
St. Edwards University
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