Tazjahna Sutton
Virginia Beach,VA
Summary
Dedicated with customer service and administrative experience. Reliable and friendly who quickly learns and master’s new concepts and skills. Passionate about helping customers and creating a satisfying experience.
Overview
8
8
years of professional experience
Work History
Help Desk Associate
ADP
Norfolk, VA
09.2024 - 05.2025
- Streamlined help desk processes for quicker response times to support requests.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Engaged service providers and vendors in logging support or service tickets.
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
- Reduced call handle time with effective communication and problem-solving skills.
- Managed high levels of call flow and responded to technical support needs.
Helpdesk
Wide Point
Hampton, VA
01.2020 - 01.2020
- Help 50-100 clients troubleshoot phone issues and activations.
- Handle inbound-outbound calls from Fortune500 companies’ customers and local governments.
- Contract
Cashier/Drug GM Clerk
Kroger
Hampton, VA
01.2018 - 01.2020
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Recommend and inform Drug GM items to customers to ensure they get the products they want and need.
- Review 'sell by' dates and take appropriate action. Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Process customer transactions through the check lane quickly, accurately, and efficiently. Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
- Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)
Cashier
Bojangles’
Norfolk, VA
01.2017 - 01.2018
- Answer customers’ questions and provide information on procedures or policies. Giving quality customer service.
- Greet customers entering establishment
- Receive payments by credit cards, automatic debits, and cash. Issue receipts, refunds, credits, or change due to customers.
Education
High School Diploma - undefined
Granby High School
Norfolk, VA06.2018
Skills
- Inbound, Outbound Customer Service
- 35 WPM
- Cash Handling Accuracy
- MS-Office
- Product Promotions
- Client Issue Resolutions
- Technical support
- Customer education
- Customer service
- Active listening
- Remote support
- Data entry
Timeline
Help Desk Associate
ADP
09.2024 - 05.2025
Helpdesk
Wide Point
01.2020 - 01.2020
Cashier/Drug GM Clerk
Kroger
01.2018 - 01.2020
Cashier
Bojangles’
01.2017 - 01.2018
High School Diploma - undefined
Granby High School