Alexnader Soukthavone
Williamsburg,Virginia
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Help Desk Associate
Geek Squad - Best Buy
02.2021 - 10.2023
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Streamlined help desk processes for quicker response times to support requests.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Engaged service providers and vendors in logging support or service tickets.
- Completed troubleshooting at off-site locations.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided remote support to users across multiple locations, ensuring seamless connectivity and functionality.
- Translated complex technical issues into digestible language for non-technical users.
CNC Lathe Machinist
Micro Mode Products
08.2018 - 01.2021
- Reduced production downtime by conducting regular machine maintenance and troubleshooting technical issues promptly.
- Collaborated with team members to streamline production processes, resulting in improved workflow and reduced waste.
- Mitigated defects by carefully inspecting finished components using various measurement tools like micrometers, calipers, and gauges.
- Contributed to continuous improvement initiatives by identifying areas for process optimization and implementing best practices.
- Ensured timely completion of projects through effective time management skills and efficient multitasking capabilities.
- Increased operational efficiency with thorough knowledge of tooling, programming languages, and machine setup procedures.
- Collaborated with quality assurance teams to address non-conformance issues promptly, maintaining customer satisfaction.
- Provided technical support to fellow machinists, fostering a collaborative work environment that encouraged knowledge sharing and skill development.
- Demonstrated versatility across different materials such as stainless steel, aluminum alloys, brass, bronze and plastics in machined parts production.
Education
High School Diploma -
Western Branch High School
Chesapeake, VA06.2018
Skills
- Customer Education
- Technical Support
- Report Generation
- Report creation
- Customer Service
- Remote Support
- Desktop support
- Ticket management
- Software Installation
- Product Troubleshooting
- Technical issues analysis
- Network configuration
Certification
CompTIA Security+ ce
CompTIA CASP+ in progress
Editing, Ai, Sound Engineering, Music Production
I dabble in a broad variety of hobbies outside of IT that I picked up along the years. I've been learning sound engineering since a teenager, paired with music production. As for editing, it was something I do for fun or content creation. And Ai is something I want to learn myself because it's going to integrate into our everyday lives soon.
Timeline
Help Desk Associate
Geek Squad - Best Buy
02.2021 - 10.2023
CNC Lathe Machinist
Micro Mode Products
08.2018 - 01.2021
High School Diploma -
Western Branch High School