Hi, I’m
Regina Smith
Dearborn,MI
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner. Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
9
years of professional experience
Work History
Landmark
Lead Healthcare Ambassador
02.2022 - Current
Job overview
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Contacted clients in person, by phone, or in writing to ascertain compliance with required or recommended actions.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
- Collaborated with external organizations to coordinate health and social services.
- Monitored team performance of 13 members and provided constructive feedback to increase productivity and maintain quality standards.
- Generated reports detailing findings and recommendations.
- Collaborated with other department leaders to establish shared goals and ensure team alignment.
Beaumont Hospital
Clinical Nursing Assistant
06.2015 - 03.2017
Job overview
- Managed inventory levels of medical supplies within clinic setting, ensuring adequate stock availability for seamless daily operations.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
Capella UniversityMinneapolis, MN
MBA from Masters in Business Healthcare Leadership
06.2024
Baker CollegeFlint, MI
Bachelor Health Care Administration
05.2021
Skills
- Technical Issue Troubleshooting
- Customer Engagement
- Digital Communications
- Community Relations
- Issue Resolution
- Performance Improvement
- Coaching and Mentoring
- Quality Improvement
- Staff education and training
- Teamwork and Collaboration
- Onboarding and Orientation
- Documentation And Reporting
- Evaluating Employee Work
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid time off401k matchWork from home optionPersonal development programsPaid sick leaveCompany CultureAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of HEDIS in Detroit Market.
- Supervised team of 13 staff members.
Certification
CPR Trained
Timeline
Lead Healthcare Ambassador
Landmark
02.2022 - Current
Clinical Nursing Assistant
Beaumont Hospital
06.2015 - 03.2017
Capella University
MBA from Masters in Business Healthcare Leadership
Baker College
Bachelor Health Care Administration
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