Mason Marsh
Hephzibah,GA
Summary
Highly motivated and detail-oriented emergency services specialist with 3 years of progressive experience in responding to critical situations, including medical emergencies, fires, natural disasters, and public safety incidents. Skilled in conducting rapid assessments, providing first responder medical care, implementing emergency protocols, and coordinating multi-agency responses to ensure efficient and safe outcomes. Recognized for excellent communication, leadership, and problem-solving abilities in fast-paced environments, with a strong record of teamwork and collaboration with law enforcement, healthcare, and municipal agencies. Adept at creating and executing emergency plans, maintaining compliance with safety regulations, and educating communities on disaster preparedness. Committed to remaining calm under pressure, prioritizing urgent actions, and delivering results in time-sensitive, high-stakes situations
Overview
5
5
years of professional experience
6
6
Certification
Work History
Retail Sales Supervisor /Information Technology Manager
Staples
08.2025 - Current
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained new staff on product knowledge and sales techniques to enhance team performance.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Assisted in developing promotional displays to drive product visibility and sales growth.
- Collaborated with management to implement store policies and procedures for compliance and safety standards.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and inventory control.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
- Increased overall store sales by implementing effective merchandising strategies and product promotions.
- Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
Front End Department Manager
Lowes Home Centers, LLC
09.2024 - 08.2025
- Managed daily operations of front end, ensuring smooth customer transactions and service quality.
- Trained and mentored team members on cash handling procedures and customer service excellence.
- Implemented efficient scheduling practices to optimize workforce productivity during peak hours.
- Monitored inventory levels at front end, coordinating with stock team to minimize shortages.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Completed cash management duties and effectively reported overages and resolved shortages.
Night Operations Manager
Lowes Home Centers, LLC
06.2024 - 09.2024
- Managed night operations to ensure efficient store performance and customer satisfaction.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Trained new team members on operational procedures and safety compliance standards.
- Coordinated team activities to enhance operational efficiency and streamline processes.
- Implemented training programs for staff to improve service delivery and job performance.
- Oversaw nightly operations, ensuring adherence to company policies and procedures.
- Maintained store safety and security.
Pro Sales Specialist
Lowe's Home Centers, LLC
11.2023 - 05.2024
- Engaged customers to identify needs and recommend appropriate products.
- Demonstrated product features and benefits to enhance customer understanding.
- Managed inventory levels through effective stock maintenance practices.
- Collaborated with team members to optimize sales strategies and customer service efforts.
Fulfillment Team Lead
Lowes Home Centers, LLC
02.2023 - 11.2023
- Led daily team operations to enhance customer service and store efficiency.
- Trained and mentored new team members to ensure adherence to company standards.
- Implemented process improvements that streamlined inventory management and reduced discrepancies.
- Coordinated with upper management to align team goals with corporate objectives.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Corrections Officer II
South Carolina Department Of Corrections
10.2022 - 02.2023
- Monitored inmate activities to maintain safety and security within facility.
- Conducted regular inspections of facilities to identify potential hazards and ensure compliance.
- Utilized communication systems to report incidents and document daily activities accurately.
- Assisted in training new officers on protocols, procedures, and emergency response techniques.
- Collaborated with law enforcement agencies during inmate transfers and crisis situations.
- Facilitated conflict resolution among inmates through de-escalation techniques and mediation strategies.
- Participated in development of operational procedures to improve efficiency and security measures.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
Regional Learning Manager
Amazon Logistics : AMZL
11.2021 - 09.2022
- Developed training programs to enhance employee skills and operational efficiency.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into company culture.
- Analyzed training needs and implemented targeted learning solutions for various teams.
- Collaborated with leadership to identify performance gaps and design corrective measures.
- Evaluated effectiveness of training initiatives through feedback and assessments, driving continuous improvement.
- Utilized Learning Management Systems (LMS) to track training progress and compliance metrics.
- Spearheaded initiatives to promote safety awareness and best practices across logistics operations.
- Managed Warehouse(s) safety and security as well as access control.
Security Ranger
The Columbus Zoo and Aquarium
03.2021 - 12.2021
- Supervised daily operations of animal exhibits to ensure safety and engagement for visitors.
- Developed educational programs and guided tours to enhance visitor experience and promote conservation awareness.
- Conducted regular inspections of habitats, maintaining cleanliness and proper care of animals.
- Collaborated with veterinary staff to monitor animal health and implement care protocols.
- Arranged and planned comprehensive security plans with 50+ member security team to provide optimal security coverage of the Zoo.
Education
High School Diploma -
Worthington Christian High School
Columbus, OH05-2021
Skills
- Executive Leadership / Management
- Law Enforcement
- Rescue Services
- Emergency Services
- Training and Development
- Customer Service
- Retail Management
- Security Management
- Report Writing and Filing
- Crisis Response
Accomplishments
- Supervised team of 200 staff members.
- Completed 10+ drug / narcotic busts within the SC department of corrections.
- Confiscated over 1,000 lbs of contraband.
- Recovered a stolen vehicle from Lowe's Home Centers, LLC.
- Recovered over $30,000 in stolen product in 2 months.
Certification
- General Emergency Services
- Leadership 1 + 2
- Forklift Operator License
- Security Officer (OH)
- Emergency Medical Services
Timeline
Retail Sales Supervisor /Information Technology Manager
Staples
08.2025 - Current
Front End Department Manager
Lowes Home Centers, LLC
09.2024 - 08.2025
Night Operations Manager
Lowes Home Centers, LLC
06.2024 - 09.2024
Pro Sales Specialist
Lowe's Home Centers, LLC
11.2023 - 05.2024
Fulfillment Team Lead
Lowes Home Centers, LLC
02.2023 - 11.2023
Corrections Officer II
South Carolina Department Of Corrections
10.2022 - 02.2023
Regional Learning Manager
Amazon Logistics : AMZL
11.2021 - 09.2022
Security Ranger
The Columbus Zoo and Aquarium
03.2021 - 12.2021
High School Diploma -
Worthington Christian High School
Awards
Exemplary Service - SCDC, The Columbus Zoo and Aquarium.
Achievement of Excellence - Lowe's Home Centers, LLC , Amazon Logistics.