Summary
Overview
Work History
Education
Skills
Crocheting
Timeline
Generic

Mason Metcalf

Parma,OH

Summary

Skilled Warranty Administrator and Medical Equipment Repairer with a proven track record at Repair Authority, adept in warranty management and fostering customer loyalty. Demonstrated excellence in maintaining accurate records and implementing efficiency improvements, alongside strong Microsoft Office and customer service skills. Achieved significant reductions in claim rejections and equipment downtime, enhancing operational effectiveness and client satisfaction.

Overview

11
11
years of professional experience

Work History

Warranty Administrator

Repair Authority
09.2023 - 07.2024
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Created invoices to bill to manufacturers
  • Maintained detailed service and customer records.
  • Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.

Medical Equipment Repairer

Repair Authority
11.2021 - 08.2023
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Proposed corrective actions to address recurring quality issues.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
  • Tested and evaluated product precision against specifications to reduce discrepancies.

Medical Equipment Repairer

Repair Authority
07.2021 - 11.2021
  • Proactively identified opportunities to improve departmental procedures, advocating for changes that led to increased efficiency and reduced costs.
  • Reduced downtime of essential medical devices by promptly troubleshooting and resolving technical issues.
  • Improved overall equipment performance by conducting regular preventive maintenance, prolonging the lifespan of devices.
  • Ensured compliance with safety regulations and standards through diligent inspection and testing of medical equipment.

Photo Department Team Lead

Discount Drug Mart
03.2013 - 07.2021
  • Oversaw quality control measures throughout each stage of production from initial order placement to final product delivery.
  • Maintained a clean, organized work environment to promote efficiency and professionalism within the department.
  • Addressed customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
  • Developed strong relationships with vendors, ensuring timely delivery of supplies and cost-effective pricing.
  • Ensured top-quality photo prints with regular equipment maintenance and calibration.
  • Streamlined workflow for team members by implementing effective organizational systems.
  • Increased revenue through upselling additional photo services and products based on client needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Brunswick High School
Brunswick, OH
06.2010

Skills

  • Warranty Management
  • Warranty Analysis
  • Records Maintenance
  • Microsoft Office
  • Customer Service
  • Data Entry

Crocheting

I recently started to learn how to crochet after my wife encouraged me to try it. She is a knitter and loves to knit any chance she gets. We like to crochet and knit together when we are able to.

Timeline

Warranty Administrator

Repair Authority
09.2023 - 07.2024

Medical Equipment Repairer

Repair Authority
11.2021 - 08.2023

Medical Equipment Repairer

Repair Authority
07.2021 - 11.2021

Photo Department Team Lead

Discount Drug Mart
03.2013 - 07.2021

High School Diploma -

Brunswick High School

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Mason Metcalf