Mason Parkerson
Topeka
Summary
Dedicated Advisor Service Associate with 6+ years of experience fostering strong client relationships and enhancing customer engagement through strategic networking and digital tracking systems. Adept at driving innovation and efficiency in financial advisory roles, with proven expertise in team leadership, critical thinking, and workflow optimization. Passionate about maximizing revenue and delivering excellence in personalized banking services.
Overview
6
6
years of professional experience
Work History
Retail Relationship Banker
Community National Bank
12.2022 - Current
- Enhance customer engagement with tailored financial services, significantly improving retention.
- Boost new account growth through strategic relationships, achieving measurable results.
- Implement digital tracking for customer interactions, improving follow-up efficiency.
- Lead team meetings to promote excellence in customer service and enhance morale.
- Monitor daily workflow, proactively correcting document digitization errors.
- Drive strategic relationship management initiatives, fostering substantial new account growth.
- Cultivate a high-performing service culture, optimizing multi-branch operations.
- Streamline document digitization workflows for improved accuracy and efficiency.
- Spearhead location initiatives, including workforce management and outbound outreach.
Security Forces
United States Air Force
09.2019 - 09.2023
- Managed security protocols ensuring safety of Air Force assets.
- Achieved zero security breaches during tenure.
- Developed expertise in threat analysis, risk management, and crisis resolution.
- Played a key role in base security enhancements, contributing to national defense.
- Deployed to Qatar and completed security missions in Japan, Hawaii, and Louisiana.
- Recognized twice as "Airman of the Month" for exceptional performance.
- Earned four commendation coins for outstanding achievements.
Security Officer
Prairie Band Casino
12.2021 - 12.2022
- Maintained safety protocols in a high-stakes casino environment.
- Reduced security incidents through surveillance and analytical risk assessment.
- Collaborated with security personnel to ensure smooth operations.
- Enhanced customer experience by providing supportive interactions.
- Analyzed security footage to identify and address discrepancies.
- Provided guidance to guests in distress, ensuring a secure atmosphere.
- Trained all new hires, equipping them with essential security procedures.
Education
Bachelor of Science - Finance
Western Governers University
Millcreek, UT02-2025
Certificate of Technical Studies - Security
Security Forces Technical School
Lachlan TX05-2021
Skills
- Relationship Building Customer Engagement Digital Tracking Team Leadership
- Problem-Solving Workflow Management Cross-Selling Revenue Maximization
- Strategic Networking Document Digitization Financial & Data Analysis
- Risk Assessment Project Management Critical Thinking Attention to Detail
Timeline
Retail Relationship Banker
Community National Bank
12.2022 - Current
Security Officer
Prairie Band Casino
12.2021 - 12.2022
Security Forces
United States Air Force
09.2019 - 09.2023
Bachelor of Science - Finance
Western Governers University
Certificate of Technical Studies - Security
Security Forces Technical School
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