Jennifer Wilson
Topeka
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound calls and sustaining trusted relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cover Kansas Project Navigator
Community Care Network of KS
Topeka
10.2021 - 08.2025
- Assisted clients with health insurance enrollment through Federal Exchange, clarifying benefits and costs.
- Supported clients throughout entire health insurance acquisition process.
- Navigated provider networks and carrier databases to facilitate client access.
- Connected clients with community resources for essential support services.
- Built and maintained trusted relationships with clients and referral sources.
- Conducted outreach, education, and training initiatives to enhance understanding.
- Ensured compliance with HIPAA, PII, and federal reporting regulations.
- Managed inbound and outbound calls as primary contact for Marketplace enrollees.
Leasing Consultant
Southbrook Apartments and Townhomes
Topeka
10.2020 - 10.2021
- Ensured positive experiences for residents and prospective tenants through professional customer service.
- Managed comprehensive leasing processes, including applications, screenings, deposits, and move-ins.
- Achieved consistent leasing deadlines while maintaining 100% occupancy.
- Collaborated with management to monitor leasing activities and enhance retention strategies.
Insurance Agent
American Family Insurance, Inc.
Topeka
06.2005 - 07.2018
- Educated clients on auto, home, life, and commercial insurance coverage to ensure adequate protection.
- Supervised staff to achieve office goals and enhance customer satisfaction.
- Maintained strong client relationships based on ethics and trust, achieving 92% retention rate.
- Consistently exceeded sales goals, averaging 45 new policies monthly with 99.5% customer service satisfaction.
Education
Some College (No Degree) -
Kansas State University
Manhattan, KSSkills
- MS Office suite
- Collaborative teamwork
- Public advocacy
- Analytical thinking
- Outreach coordination
- Data reporting
- OneSite platform
- Inbound and outbound calls
Certification
Certified Community Health Worker
Timeline
Cover Kansas Project Navigator
Community Care Network of KS
10.2021 - 08.2025
Leasing Consultant
Southbrook Apartments and Townhomes
10.2020 - 10.2021
Insurance Agent
American Family Insurance, Inc.
06.2005 - 07.2018
Some College (No Degree) -
Kansas State University
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