Summary
Overview
Work History
Education
Skills
Accomplishments
Coursework
Timeline
Generic

Mason Rae Manning

Dacula,GA

Summary

A highly motivated professional with a strong foundation in leadership, organizational skills, and a commitment to continuous learning in dynamic environments. Possesses a deep understanding of logistics, supply chain management, and operational coordination, with a proven ability to streamline processes and optimize efficiency. Equipped with advanced computer literacy and a solid background in customer service, ensuring seamless interaction and satisfaction across various platforms. Ready to leverage problem-solving, communication, and technical skills to contribute effectively and drive success in any role.

Overview

4
4
years of professional experience

Work History

PT Package Dispatch Supervisor

UPS
07.2024 - Current
  • Analyzed and planned daily package dispatch to ensure timely and efficient service performance and reviewed and utilized previous dispatch results to maximize service performance and streamline routes
  • Managed the center’s dispatch systems and processes, ensuring effective operation and continuous improvement whilst analyzing data (e.g., stop and volume trends, missed pieces, cost per piece) to identify trends, and create plans that optimize results
  • Recorded and maintained route modifications, including new streets and customers, to keep dispatch plans up-to-date and oversaw load modifications to improve service efficiency and reduce costs based on forecasts and actuals
  • Developed, updated, and monitored dispatch processes and plans using trend and production report data
  • Adjusted routes to evenly distribute work and improve operational efficiency and promoted the implementation of innovative technology and monitored dispatch planning system functionality
  • Conducted performance evaluations and resolved individual and group performance issues
  • Supported a collaborative work environment through continuous communication and relationship building

Package Center Supervisor

UPS
09.2023 - 07.2024
  • Provided leadership by overseeing the daily operations of drivers and package handlers, ensuring all assigned tasks were completed safely and efficiently
  • Implemented health and safety protocols and generated daily reports using computerized systems, while also monitoring operational metrics and compliance with licensing requirements through regular training sessions
  • Managed the selection and scheduling of driver assistants (seasonal employees), handling timecard administration and legal compliance, and overseeing onboarding procedures to meet demands effectively
  • Identified and evaluated project scopes and associated risks pertaining to recruitment, certification processes, progressive discipline, and establishment of new customer relationships at the Gwinnett County hub
  • Successfully managed and coordinated projects daily ensuring smooth operations and meeting project deadlines; Oversaw administrative tasks, including budgeting, scheduling, and team coordination, resulting in improved efficiency and productivity

Server and Brand Ambassador

World of Beer
08.2021 - 05.2023
  • Orchestrated company branding initiatives and coordinated promotional events and advertisements targeted towards college game days
  • Maintained social media accounts and created promotional posts, raffles, daily activities/events and coached restaurant staff
  • Demonstrated adept table management skills, efficiently accommodating over 10 patrons simultaneously
  • Cultivated a welcoming atmosphere within the restaurant whilst upholding comprehensive menu and beverage knowledge
  • Provided patrons with exceptional service, resulting in consistently high nightly sales averaging $1,500

Receptionist

Atlanta Home Connections Real Estate
09.2020 - 11.2021
  • Oversaw the management of multiple rental properties, including scheduling and conducting property showings
  • Spearheaded the design and maintenance of the company's Facebook page, ensuring a professional and engaging online presence
  • Demonstrated effective communication skills by engaging with customers via phone calls, emails and adeptly resolving issues with upset tenants
  • Maintained meticulous records by organizing and filing bills, important notices, documents, and housing information whilst ensuring accurate and efficient management of property-related paperwork

Bartender and server

Seaside Oyster Bar
01.2021 - 08.2021
  • Provided exemplary service with a positive demeanor during various events including karaoke, poker, and trivia nights
  • Cultivated expertise in wine and spirits brands, effectively marketing products to suit the preferences of the target audience
  • Skillfully prepared and delivered beverages to patrons while fostering meaningful connections with regular customers
  • Crafted handcrafted drinks and delivered attentive customer service in both food and beverage offerings
  • Ensured a pristine work environment and demonstrated dedication by remaining on-site until late hours as needed
  • Achieved top-tier review ratings and consistently ranked within the top 5% in tips, reflecting exceptional performance and customer satisfaction

Education

Bachelor of Science - Marketing, Natural Resources & Environmental Science

The University of Alabama, Culverhouse College of Business
Tuscaloosa, AL

Skills

  • Microsoft Office Certified Software Proficiency

  • Service planning

  • Training and development

  • Interpersonal communication

  • Canva

  • Social Media

  • Qualtrics

  • Statistical analysis

  • Quality control

  • Warehouse operations

  • Hospitality service expertise

Accomplishments

  • Gamma Phi Beta sorority recruitment involvement and media event planner
  • Social Media Chair- Sorority Board
  • Environmental Council Club member at UA- Procurement Manager
  • Six Sigma—Yellow Belt

Coursework

  • Computer Science
  • Economics
  • Business Communications
  • Strategic Management & Marketing
  • Marketing Research
  • Managing Innovation
  • Consumer Behavior
  • Personal Selling
  • Environment and Society
  • Operations Management
  • Natural Resource and Environmental Planning
  • Biology
  • Legal Studies
  • Sustainability Markets
  • Wildlife and Agriculture

Timeline

PT Package Dispatch Supervisor

UPS
07.2024 - Current

Package Center Supervisor

UPS
09.2023 - 07.2024

Server and Brand Ambassador

World of Beer
08.2021 - 05.2023

Bartender and server

Seaside Oyster Bar
01.2021 - 08.2021

Receptionist

Atlanta Home Connections Real Estate
09.2020 - 11.2021

Bachelor of Science - Marketing, Natural Resources & Environmental Science

The University of Alabama, Culverhouse College of Business

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Mason Rae Manning