Mason Rake
Westfield,WI
Summary
Dedicated Customer Service Professional experienced in enhancing client satisfaction and operational efficiency. Delivered effective solutions through strong problem-solving skills and technical expertise in computer repair and support. Focused on continuous improvement and collaboration to elevate service delivery.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shipping B
Dixon Ticonderoga Company
Appleton, WI
10.2024 - 01.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Sales Associate
Best Buy
Appleton, WI
08.2023 - 01.2024
- Demonstrated in-depth knowledge of electronics to enhance customer experience.
- Assisted customers with product selection and provided expert recommendations.
- Processed sales transactions efficiently using point-of-sale systems.
Computer Repair Technician
Self-employeed
Grand Marsh
04.2018 - 08.2022
- Performed repairs on desktops, laptops, and peripherals, ensuring optimal functionality.
- Diagnosed hardware and software issues, providing effective solutions to clients.
- Managed customer inquiries and service requests, enhancing client satisfaction through timely responses.
- Maintained inventory of replacement parts and tools to streamline repair processes.
Intern
Marquette-Adams Telephone Cooperative, Inc.
Oxford, WI
06.2018 - 09.2018
- Assisted in network maintenance and troubleshooting, enhancing system reliability.
- Collaborated on project documentation, ensuring accuracy and clarity for team members.
- Supported customer service initiatives, resolving inquiries efficiently to improve satisfaction.
- Participated in training sessions, learning new technologies and systems relevant to telecommunications.
Education
High School Diploma -
Destinations Career Academy of Wisconsin
McFarland, WISkills
- Customer service
- Technical support
- System installation
- Analytical thinking
- System upgrades
- Analytical thinking
- Time management
- Multi-tasking
- Inventory management
- Logistics coordination
- Shipping logistics
- Order fulfillment
Certification
- Technical Support Fundamentals, Google - July 25, 2025
- The Bits and Bytes of Computer Networking, Google - September 4, 2025
- Operating Systems and You: Becoming a Power User, Google - November 21, 2025
Timeline
Shipping B
Dixon Ticonderoga Company
10.2024 - 01.2025
Sales Associate
Best Buy
08.2023 - 01.2024
Intern
Marquette-Adams Telephone Cooperative, Inc.
06.2018 - 09.2018
Computer Repair Technician
Self-employeed
04.2018 - 08.2022
High School Diploma -
Destinations Career Academy of Wisconsin