Mason Tapia
Bakersfield,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Skilled Guest Advocate with background in providing exceptional guest experiences. Strong communication skills, problem-solving abilities and commitment to customer satisfaction used to create positive and welcoming environments. Demonstrated talent for resolving concerns, handling high volume tasks and improving overall guest relations.
Overview
4
4
years of professional experience
Work History
Guest Advocate/Front Of Store Attendant
Target
Bakersfield, USA
05.2023 - Current
- Advocates help guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery
- Perform upkeep of bathrooms, inventory, and store cleanliness
- Part Time 20-25 Hours Weekly
Bakersfield College Athlete
Bakersfield
Bakersfield, CA
06.2023 - 12.2024
- Attended all scheduled practices and training sessions to maintain peak athletic performance.
- Participated in community service events to promote the college athletics program.
- Implemented strategies discussed during film sessions into practice drills, scrimmages, and games.
Service Advocate
Kevin Harvick's Kern County Raceway
Bakersfield, USA
12.2020 - 06.2022
- Service advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service
- Part Time 10-15 Hours Weekly
Education
Emergency Medical Technician
Bakersfield College
Bakersfield05-2025
Fire Science -
Bakersfield College
Bakersfield03.2025
High School Diploma -
Frontier High School
Bakersfield06.2023
Skills
- Problem Solving
- Emotional Control
- Time Management
- Multitasking
- Physically Fit
- Adaptability
- Emergency response
- Patient assessment
- Customer service
- Effective communication
- Reporting and documentation
References
- Junior Ruiz, Ruiz Framing, (661) 717-5476
- Jake Sherley, Fire Captain, (661) 703-8625
- Chazz Riveas, Target Team Lead, (661) 800-2762
Awards
- Agriculture Ribbon, Shows dedication of agricultural participation and volunteer work.
- BLS Certificate, Respond to breathing and cardiac emergencies in adults, children, and infants, covering skills like CPR, AED use, and airway management.
- Honor Roll Student, Recognized for achieving a 3.5 GPA for a semester.
- Deans Principals List, Recognized for Achieving a 4.0 GPA for a semester.
Timeline
Bakersfield College Athlete
Bakersfield
06.2023 - 12.2024
Guest Advocate/Front Of Store Attendant
Target
05.2023 - Current
Service Advocate
Kevin Harvick's Kern County Raceway
12.2020 - 06.2022
Emergency Medical Technician
Bakersfield College
Fire Science -
Bakersfield College
High School Diploma -
Frontier High School
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