CARLOS VELASQUEZ
Brookfield,CT
Summary
Experienced Customer Service Representative with a proven track record of providing outstanding assistance to ensure overall client satisfaction. With 3 years of experience at Primark, adept at actively identifying customer needs and offering practical solutions to any issues they may encounter. Strong work ethic, bilingual proficiency, and readiness to collaborate make a valuable addition to any team. Knowledgeable Guest Service Representative at Target who has thrived in fast-paced store environments. Driven and dedicated, always striving to deliver exemplary service. Exceptional multitasking abilities, consistently meeting performance objectives while also supporting fellow team members.
Overview
4
4
years of professional experience
Work History
Guest Advocate/Front of Store Attendant
TARGET
02.2024 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for fulfillment department
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Step up to back up guest service team leaders when needed
Retail Assistant
Primark
04.2021 - 11.2024
- Performed cashier duties in a high-volume retail environment, processing many transactions per shift
- Processed payments quickly and accurately while maintaining a friendly and professional demeanor
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Comfanorte
11.2020
Technical Career of Customs Processes - undefined
FESC
11.2020
Skills
- Adaptability
- Fast Learner
- Ability to Work Under Pressure
- Customer Service
- Good Communication
- Stress tolerance
- Complaint handling
- Guest relations
- Exceptional communication
- Flexible schedule
- Issue resolution
Personal Information
- Place of Birth: CT
- Date of Birth: 11/06/03
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Cooking
- Documenting and sharing travel experiences
- Video Gaming
- Music passionate
Timeline
Guest Advocate/Front of Store Attendant
TARGET
02.2024 - Current
Retail Assistant
Primark
04.2021 - 11.2024
Technical Career of Customs Processes - undefined
FESC
High School Diploma -
Comfanorte
Similar Profiles
Hannah QuinnHannah Quinn
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Aldony B MarinoAldony B Marino
Guest Advocate (Cashier), General Merchandise, Inbound (Stocking) at TargetGuest Advocate (Cashier), General Merchandise, Inbound (Stocking) at Target
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target
PAMELA LUCCHESIPAMELA LUCCHESI
President at United Solar Group CorporationPresident at United Solar Group Corporation