Mason Tucker
Lexington,KY
Summary
Driven supply chain management graduate with an Associate's degree, equipped with a strong foundation in logistics and inventory management. Proven ability in customer service, ensuring client satisfaction through effective communication and problem-solving. Proficient in Excel, utilizing data analysis skills to optimize supply chain processes. Eager to apply academic knowledge and practical experience to contribute to a dynamic team and drive operational efficiency in the field of Supply Chain Management.
Overview
6
6
years of professional experience
Work History
Project Manager
Tucker Healthcare Solutions
Louisville, KY
01.2025 - Current
- Coordinate cross-functional teams to ensure timely task completion
- Manage project schedules using industry-standard software tools
- Facilitate meetings to discuss progress and address challenges
- Develop risk management plans to identify potential project obstacles
- Manage multiple projects with competing deadlines simultaneously
- Develop and maintained project plans, timelines, and budgets
Driver Manager
Hill Transportation
Louisville, Kentucky
02.2024 - 10.2024
- Coordinated daily schedules for drivers to optimize route efficiency
- Monitored driver performance and compliance with safety regulations
- Managed communication between drivers and dispatch for timely updates
- Assisted in resolving driver issues and addressing concerns promptly
- Scheduled maintenance and inspections for fleet vehicles to ensure safety
- Collaborated with logistics team to improve delivery processes and workflows
- Managed the daily operations of a fleet of drivers and vehicles
- Scheduled routes for drivers based on delivery requirements and availability
Customer Returns Associate
Amazon
01.2022 - 09.2022
- Enhanced customer satisfaction by promptly processing and resolving return requests
- Improved the returns process for improved efficiency and reduced product handling time
- Managed inventory of returned items, ensuring proper documentation and storage
- Trained new associates on return procedures, contributing to a knowledgeable and efficient team environment
- Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success
- Provided documentation and calculations to support inventory distribution decisions
Lift Operator
Eldora Mountain Resort
Nederland, CO
10.2020 - 02.2021
- Operated ski lifts to ensure safe and efficient transportation of guests
- Monitored lift operations for safety compliance and guest satisfaction
- Assisted guests with boarding and disembarking from ski lifts
- Conducted routine maintenance checks on lift equipment for optimal performance
- Communicated lift status and weather conditions to guests and team members
- Collaborated with team members to manage guest flow during peak hours
- Maintained a clean and organized lift area for guest safety and comfort
Customer Service Representative/Inventory Specialist
Lowe's
02.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Enhanced productivity levels by anticipating needs and delivering outstanding support
Education
Associate of Applied Science - Supply Chain Management
Bluegrass Community And Technical College
Lexington, KY12 2023
Skills
- Quality Control, Multitasking, Problem Solving, Critical Thinking, Attention to Detail, Inventory Management, Time Management, Microsoft Office, Recordkeeping Strengths, Customer Relations, Compliance management, Fleet maintenance scheduling, Logistics collaboration, Customer relationship management, Inventory management
Timeline
Project Manager
Tucker Healthcare Solutions
01.2025 - Current
Driver Manager
Hill Transportation
02.2024 - 10.2024
Customer Returns Associate
Amazon
01.2022 - 09.2022
Lift Operator
Eldora Mountain Resort
10.2020 - 02.2021
Customer Service Representative/Inventory Specialist
Lowe's
02.2020 - 12.2020
Associate of Applied Science - Supply Chain Management
Bluegrass Community And Technical College