Mason Vankoughnett
San Diego,CA
Summary
Political Science graduate from California State University, San Marcos who maintained employment in the same location (Ralphs) for nearly four years. Given concurrent enrollment in school, is a strong multitasker, and is accustomed to time management and performing under pressure. Is skilled at effective communication given his position in customer service, is organized, takes food safety and proper procedure seriously, and problem solving is disagreements or issues arise. Has received positive feedback from many customers.
Overview
4
4
years of professional experience
Work History
Deli Service Clerk
Ralph's Grocery & Deli
San Diego, CA
11.2021 - Current
- Was promoted from Courtesy Clerk within six months of being hired due to gained experience in customer service, ability to work under pressure and independently if needed, and strong work ethic.
- Greeted customers, answered inquiries and provided assistance with menu selections.
- Stocked shelves with merchandise, rotated stock and removed outdated items.
- Prepared deli meats, cheeses and salads for display cases according to company standards.
- Set up displays of hot foods such as sandwiches, soups and salads.
- Maintained cleanliness of work area throughout shift including counters, floors and equipment.
- Assisted in unloading deliveries from vendors when needed.
- Followed all health department regulations regarding food handling procedures.
- Restocked supplies such as napkins, condiments and utensils throughout shift.
- Provided excellent customer service by responding promptly to customer inquiries or complaints.
- Ensured that all deli products were fresh and properly labeled with prices.
- Wrapped cold cuts for sale at the deli counter following company policies for packaging product safely.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Informed customers of deli specials to increase profits.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Courtesy Clerk
Ralph's Grocery & Deli
San Diego, CA
05.2021 - 11.2021
- Greeted customers and provided assistance in locating items.
- Inspected customer bags to ensure no shoplifting occurred.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Assisted customers with product selection and answered questions about store policies.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Provided excellent customer service by being friendly and courteous at all times.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Promptly responded to customer requests or complaints in an appropriate manner.
Education
Bachelor of Arts - Political Science
California State University, San Marcos
San Marcos, CA05-2024
Skills
- Food safety knowledge
- Flexible Schedule
- Customer Service
- Inventory Rotation
- Food Services
- Deli equipment operation
- Weights and Measurements
- ServSafe Certification
- Effective customer communication
- Hospitality and accommodation
- Organizational abilities
- Interactive communication skills
- Honesty and Integrity
Affiliations
- Played trumpet in marching band and jazz band for 4 years in high school, worked to balance that with school and my personal life.
- I exercise almost every day as a hobby, usually leaving right after I get off work.
- I enjoy travelling, shows my ability to negotiate and work out scheduling and time off with my supervisors.
Accomplishments
- Dean's list student each semester at CSUSM from Fall 2022 to Spring 2024.
- Drew world maps as a hobby, they've been used worldwide in many capacities including on billboards, college courses, academic journals, etc.
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Deli Service Clerk
Ralph's Grocery & Deli
11.2021 - Current
Courtesy Clerk
Ralph's Grocery & Deli
05.2021 - 11.2021
Bachelor of Arts - Political Science
California State University, San Marcos
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